Impact

As a Senior Product Manager for Marketplace Consumer Experience, you will sit at the heart of the Shipt marketplace. Your mission is to build a world-class shopping journey—from the moment a member opens the app to the final "order placed" confirmation. You will tackle complex marketplace dynamics, balancing the needs of our customers, retail partners, and personal shoppers to ensure every transaction feels like magic.

What You’ll Do
Define the Vision: Own the product vision and roadmap for core consumer-facing eCommerce agents and internal agents related to retail media network, merch, marketing, and fulfillment operations, aligning with Shipt’s long-term marketplace strategy.

Drive Growth: Identify friction points in the user journey and leverage data to launch experiments that improve conversion, retention, and lifetime value.

Master the Marketplace: Navigate the nuances of three-sided marketplace dynamics (Customer, Shopper, Retailer)

Collaborate Cross-Functionally: Work closely with Engineering, Design, Data Science, and Marketing to move from ideas to high-impact product launches.

Be the Voice of the Customer: Deep-dive into user research and feedback to build features that solve real pain points for our diverse member base.

Who You Are
A Strategic Thinker: You don't just build features; you solve problems. You understand how a change in the consumer app ripples through the entire delivery ecosystem.

Data-Informed, Not Just Data-Driven: You are comfortable with data analysis and A/B testing, but you also have the intuition to know when to trust your gut and move fast.

An Expert Communicator: You can distill technical complexity into a compelling narrative for stakeholders and executives.

Resilient & Scrappy: You thrive in a fast-paced environment and aren't afraid to pivot when the data tells a new story.

• 5+ Years of Product Management experience, preferably in B2C e-commerce, grocery tech, or multi-sided marketplaces.

• Proven track record of managing high-traffic consumer products and delivering measurable ROI.

• Strong technical literacy; experience working with internal and external tooling and mobile-first environments.

• Deep empathy for the user and a passion for creating inclusive, accessible digital experiences.

Skills & Education

This list includes key skills used in this job but is not inclusive of all skills needed for the role. Please see any required education below.

AI Agents, Data Science, E-Commerce, Product Management

 

 

 

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader.  Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need a reasonable accommodation. If you need assistance filling out a job application, please complete this form. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Employees (and eligible family members) are covered by medical, dental, vision and more.  Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave.  Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.