Job Summary

• Functions under the direction of the department supervisors or Manager.
• Providing safe, age appropriate care to the patients in accordance with Policy and Procedures.
• Maintains good working relationships with managers, staff, physicians and their staff.
• Assist technologists and/or nurses with patient throughput, transporting patients, performs patient advocate functions, and assists with supply and room stocking activities.
• May perform Front Office tasks, registration, scheduling, answering phones, and insurance eligibility checks.

Schedule & Incentives

• This role is eligible for a sign-on bonus of up to $20,000.
• This role can offer a competitive relocation assistance package for eligible candidates
• A Full Time position Friday, Saturday, Sunda 7:00pm - 7:00am schedule
• Benefits program that includes PTO, mental health support, wellness rooms, concierge services and more
• Access to Wellstar’s CareerCare program for fully funded education and guided career progression

Core Responsibilities and Essential Functions

Transportation of patients; Must be flexible with work hours to meet department needs

• Meets service recovery and customer service guidelines as needed
• Utilizes the EMR transport module and timely enters applicable information.
• Transports patients, along with necessary items (IV poles, O2 tanks, etc.).
• Informs technologists of potential patient safety issues; fall risk precautions, infection control precautions and standard precautions.
• Maintains standard precautions in all patient interactions
• Assists in getting patients on and off the stretchers or beds as required
• Assists with observation of patients while in the department
• Performs patient advocate role for patients while in the department
• Introduces self to patient and/or family upon entering room
• Identifies patient using 2 identifiers
• Explains where patient is going when transporting between departments
• Performs appropriate hand-offs per protocol
• Ensures confidentiality of patient information to remain compliant with HIPPA guidelines
• Can verbalize their role in response to WellStar Emergency Plans

Provides for room turnover activities to facilitate patient throughput

• Helps maintain exam rooms with supplies and linens
• Inventories paper forms and orders as needed
• Follows procedure for transporting and disposing of dirty equipment.
• Assists with other duties as assigned
• Stocks rooms and rotates stock to avoid expiration of supplies

Cleaning and maintenance

• Cleans/dusts equipment, utilizing appropriate disinfecting agent
• Ensures that supply room and dirty utility rooms are appropriately maintained
• Ensures logs are properly filled out and completed daily.
• Answers telephone with appropriate scripting
• Completes required paperwork per policy.
• Maintains cleanliness of all equipment and work area
• Changes linens on beds for all patients while in the procedure room

Must be flexible with work hours to meet department needs.

• Knows the existing lines of communication and authority, handles communications properly and is dependable, cooperative and emotionally stable.
• Assists Therapists, Front Office, nursing and other staff in any other way required as appropriate.
• Meets service recovery and customer service guidelines as needed.
• Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education

• High School Diploma General or GED General

Required Minimum License(s) and Certification(s)

• All certifications are required upon hire unless otherwise stated.
• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor

Additional License(s) and Certification(s)

• Must obtain medical terminology training within twelve (12) months within 180 Days Preferred

Required Minimum Experience

• Less than 1 year Clinical experience in a healthcare setting.
• Medical Imaging experience preferred

Required Minimum Skills

• Demonstrates good communication skill and handwriting
• must be able to communicate and understand verbal and written English language
• display a positive attitude