Posted:
7/1/2024, 11:13:20 PM
Location(s):
Shanghai, Shanghai, China ⋅ Guangzhou City, Guangdong Province, China ⋅ Shanghai, China ⋅ Beijing, China ⋅ Guangdong Province, China ⋅ Shenzhen, Guangdong Province, China
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
The Customer Success Manager (CSM) is focused on customer engagement and their success and satisfaction in adapting our Elsevier solutions. The CSM should become the trusted advisor for the customer while protecting the revenue base and revealing upsell and cross sell opportunities.
The main role of a CSM is to ensure value and use of solutions/products to enable successful product adoption, continually improve customer satisfaction, and maximize success outcomes for customers. Their focus is on customer retention, renewal growth and identifying any upsell/cross selling opportunities with the support of trainer, implementation, and consultant functions.
Key Result Areas / Primary Accountabilities
Qualifications – (education, competencies, skills, experience)
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Website: https://elsevier.com/
Headquarter Location: Amsterdam, Noord-Holland, The Netherlands
Employee Count: 5001-10000
Year Founded: 1880
IPO Status: Private
Last Funding Type: Private Equity
Industries: Content ⋅ Content Discovery ⋅ Delivery ⋅ Health Care ⋅ Information Services ⋅ Information Technology ⋅ Publishing