This role leads the orchestration and evolution of the Global Architecture & Engineering portfolio, ensuring the organisation is focused on the highest‑value work and operating with clarity, discipline, and measurable impact.

Position Responsibilities:

1. Portfolio Leadership (Architecture & Engineering)

• Own and continuously optimize the Architecture & Engineering portfolio, ensuring alignment to enterprise priorities and measurable business outcomes

• Define and maintain a unified portfolio structure and roadmap spanning architecture domains and engineering enablement initiatives

• Establish transparent prioritization, intake, and change control mechanisms that balance demand, capacity, and strategic value

• Drive portfolio-level capacity planning, dependency management, and sequencing, surfacing trade-offs and actionable recommendations to senior leadership

• Monitor portfolio performance and generate insight-driven recommendations to improve impact, delivery effectiveness, and investment allocation

2. Risk, Controls & Performance Measurement

• Own the risk, control, and measurement framework for Architecture & Engineering

• Define and maintain KRIs, KPIs, and control structures that provide clear visibility into architectural health, delivery risk, and compliance posture

3. AI-First Operating Model Transformation

• Own the design and execution of an AI-first operating model across Architecture & Engineering

• Embed AI-native practices such as:

  • Machine-readable architecture artefacts and metadata-driven governance

  • AI-assisted portfolio insights, forecasting, and risk detection

  • Automation of controls, reporting, and governance workflows

  • AI-enabled engineering practices (e.g., agentic development, test automation)

• Define and implement standardized “golden paths” that enable consistent, scalable adoption across federated teams

• Drive adoption of enterprise platforms (e.g., LeanIX, ServiceNow, AI platforms) as an integrated system of work

• Establish measurement frameworks to quantify the impact of AI adoption on speed, quality, cost, and resilience

4. Operating Model & Execution Discipline

• Establish and evolve the operating rhythms of Architecture & Engineering (planning, reporting, governance enablement, performance reviews)

• Drive execution discipline across the portfolio, proactively identifying and resolving cross-team dependencies and blockers

• Enable self-service transparency through dashboards and insights that empower teams and leaders to act independently

• Ensure that operating mechanisms reinforce speed, accountability, and quality, rather than control-driven behaviours

• Ensure leaders and governance forums are supported with accurate, timely, and actionable insights, enabling high-quality decision-making

• Translate enterprise risk, audit, and compliance expectations into practical, embedded controls within the operating model

• Continuously evolve controls to remain effective in an AI-first, increasingly automated environment

Required Qualifications:

• Deep experience leading complex technology portfolios across Architecture and Engineering

• Proven ability to design and implement operating model transformations, particularly involving automation, AI, or platform-led change

• Strong expertise in risk management, controls, and performance measurement within a technology context

• Advanced capability in data-driven portfolio management, including executive reporting and decision support

• Experience embedding AI or automation into delivery, governance, or operating models

• Strong stakeholder leadership skills within a federated, matrixed organization

• Solid grounding in enterprise architecture and modern engineering practices, with the ability to translate strategy into executable plans

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.