Position Overview

We are seeking friendly and empathetic individuals to join our team as Customer Service Agents. You will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved promptly and effectively. 
 
Key Responsibilities 

• Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and chat. 
• Listen attentively to customer needs and provide accurate and timely information, solutions, and assistance. 
• Resolve customer complaints and escalate complex issues to the appropriate department or supervisor as needed. 
• Maintain a positive and professional demeanor in all customer interactions, striving to exceed customer expectations. 
• Update customer accounts and records with relevant information and notes. 

• Collaborate with other team members and departments to ensure seamless customer experiences. 

What We're Looking For

• High school diploma or equivalent.  
• Previous customer service experience, preferably in a call center or similar environment.  
• Excellent communication and interpersonal skills. 
• Strong problem-solving and decision-making abilities. 
• Ability to remain calm and patient under pressure. 
• Comfortable using computer systems and customer management software.  
• Ability to multitask and prioritize tasks effectively. 
• Empathetic and customer-focused attitude. 
• Willingness to work flexible hours, including evenings and weekends, as needed. 
• No extended time off or vacation within the first 6 months of employment

Why Bill Gosling Outsourcing?  

• Canadian owned company  

• We have offices across the Globe – including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, India 

• Over 60 years of experience in the BPO industry  

• We like to have fun! We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. 

Making Lives Better, One Connection at a Time – that's what Bill Gosling Outsourcing is all about! 

If you are passionate about providing exceptional customer service and enjoy helping others, we encourage you to apply for the Customer Care Specialist position. Join our team and become part of a supportive and inclusive work environment dedicated to exceeding customer expectations. Apply now by submitting your resume. We look forward to hearing from you! 
 

CHECK US OUT FOR YOURSELF 

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing  

LinkedIn: Bill Gosling Outsourcing 

Website – https://www.billgosling.com/careers 

Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities.  People with disabilities will be treated in a way that allows them to maintain their dignity and independence.   

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.  Accommodations are available on request for candidates taking part in all aspects of the selection process.