Key Responsibilities:

• Power BI & Power Apps Development

• • Design, develop, and maintain advanced Power BI dashboards and reports tailored for executive and operational audiences.

  • Build and optimize Power Apps to support business processes and reporting needs.

  • Integrate and model data from multiple sources (SQL, Excel, APIs, cloud platforms, etc.) for comprehensive analytics.

  • Ensure data accuracy, consistency, and security across all reporting solutions.

• Data Analysis & Visualization

• • Perform complex data analysis, pattern recognition, and statistical modeling to uncover actionable insights.

  • Present findings in clear, compelling visual formats suitable for both technical and non-technical stakeholders.

  • Translate business requirements into effective data models and visualizations.

• ITSM Quality Management

• • Drive quality improvement initiatives for ITSM practices, leveraging frameworks such as Lean, Six Sigma, and other industry standards.

  • Govern quality for ITSM practices

  • Develop and monitor KPIs, metrics, and dashboards to track quality of ITSM practices, improvements and operational efficiency.

  • Analyze ITSM process performance, identify gaps, and implement corrective actions to drive service excellence.

• Stakeholder Engagement

• • Collaborate with IT, business, and leadership teams to understand requirements and deliver impactful solutions.

  • Provide training and support to users on Power BI, Power Apps, and quality management best practices.

  • Provide support and advice to all stakeholders around ITSM Data and Quality Process

  • Communicate complex analytical concepts and quality improvement strategies effectively to diverse audiences.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Analytics, or related field.

• 7+ years of hands-on experience in Power BI report development and Power Apps.

• Advanced proficiency in data integration from multiple sources (cloud, on-premises, APIs, etc.).

• Strong expertise in data analysis, data modelling, statistical modeling, and pattern recognition.

• Excellent in data presentation and visualization

• Skilled in business process modeling, mapping, and documentation, using tools such as Visio, BPMN, or UML. 

• Demonstrated experience in quality management systems and frameworks (Lean, Six Sigma, ISO, etc.).

• Proven track record in driving ITSM process quality initiatives.

• Excellent communication, presentation, and stakeholder management skills.

• Ability to work independently and lead cross-functional teams.

• Attention to detail and quality orientation. 

• Relevant certifications (Power BI, Six Sigma, Lean, ITIL, etc.) highly desirable.

Preferred Attributes:

• Experience in ITSM platforms (ServiceNow, Remedy, etc.).

• Familiarity with cloud data services (Azure, AWS, Google Cloud).

• Strong problem-solving and analytical mindset.

• Passion for continuous improvement and innovation.