Senior Data Insight Analyst (Product Analytics) 

Location: London 

American Express Global Business Travel (Amex GBT) is world’s largest global B2B travel tech and services platform, listed on the New York Stock Exchange. We are a trusted business travel partner that delivers the best technology and data driven experiences to more than 20,000 businesses, present in 140 countries around the world. 

Data drives our business. Come join our Analytics team and take part in defining and distilling that data for key corporate decision makers and clients, as we further our investment into our marketplace and data platform. 

Position Summary 

Amex GBT is seeking a results-oriented and commercially driven self-starter for the role of Senior Data Insight Analyst, to join our experienced and global Analytics team. Using advanced analytical techniques, this role will support Amex GBT product teams through critical projects related to our digital platform. You will have the opportunity to influence business decisions through data and analysis, to help deliver results. 

You will contribute to a broad spectrum of areas related to optimizing our supplier marketplace such as analyzing A/B tests, optimizing customer journeys, performing supplier gap analysis, and investigating the outputs of our ML models. 

Training and development opportunities will be abound in this position, and high-performing individuals will find a long-term career path within the company. This role represents an exciting opportunity to join Amex GBT, as we define the future of business travel as we lead the industry into a new era. 

What you will do 

• Lead strategic analysis to support and enable the continued growth of the most valuable marketplace in business travel. 

• Influence partners and senior leaders through passionate data storytelling across various levels of the organization in a clear and compelling way. 

• Design and build analysis and models to prioritize and classify critical touchpoints along the customer journey to maximize internal guidance and prioritization. 

• Support ongoing needs for analytical/ operational reporting, and day-to-day needs that impact our Product teams. 

• Identify, prioritize, and drive operational improvements. 

What you will bring 

• Relevant Bachelor’s or Master's degree in any of the following fields: computer science, statistics, mathematics, physical sciences with strong understating of data analytics. 

• Proficiency in SQL (to feel comfortable manipulating data, creating scripts that combine different data sources and interpret results) and Python/R (data exploration, analysis, visualization). 

• Strong experience of Tableau to pull data from various sources, develop and publish automated reports and dashboards. 

• 5+ years of work experience in a relevant business environment such as B2B SaaS. 

• Excellent verbal, written communication, and data presentation skills. 

• Ability to perform in a fast-paced environment and be comfortable with ambiguity. A sharp focus on results and solid attention to detail. 

• Knowledge of the aviation industry, or product analytics are a bonus. 

What we will offer 

• Learning and development opportunity. 

• Mentoring program. 

• Flexible home working option. 

• Competitive benefits. 

• Diverse team that is globally based. 

The #TeamGBT Experience 

Work and life: Find your happy medium at Amex GBT. 

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. 

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. 

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. 

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. 

• Wellbeing resources to support mental and emotional health for you and your immediate family. 

• And much more! 

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. 

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement. 

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!