Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
• Consistently ranked among SIA’s Largest Staffing Firms in America.
• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Senior Process Owner, Business Process Effectiveness understands how business processes operate and ensures that they continue to meet customer and business demands. This role actively plans, leads, test and communicates activities to ensure goals and objectives of key project initiatives are accomplished within the prescribed time frame and funding parameters, while constantly looking at the end-to-end processes and impacting customers and AMN overall.

Job Responsibilities

• Partners with department leadership, product teams, project leaders, and training to ensure the successful execution of key projects and initiatives driving toward process improvement.
• Leads assigned aspects of projects throughout the development project lifecycle, including project scope, schedule, resources, quality, cost issues, risks, testing and change.
• Builds and leads project documentation and revises project plans as appropriate to meet changing needs and requirements.
• Schedules and conducts project meetings to include logistics, agendas, and meeting minutes. Channels communication consistently and optimally.
• Participates in solution design and develops process workflows as it relates to assigned projects and/or to support internal process improvement initiatives, identifying cross-functional impacts and connecting with internal and external partners.
• Prepares and submits project status reports to leadership, where appropriate.
• Supplies the development of new systems workflows resulting from process improvement efforts, organizational realignments, and/or acquisitions.
• Communicates with internal management on team progress and needs relating to daily activities, improvements, projects, and initiatives.
• Supports the development, coaching, and mentoring of team members leveraging strong communication skills and company programs to address performance issues, reward high performance, and encourage career development
• Oversee the end-to-end process of calculating, validating, and reporting NAS commissions. This role ensures accuracy, compliance, and timely payouts while supporting strategic initiatives and operational alignment across the organization.

Key Skills

• Analytical
• Meeting Management
• Leadership
• Negotiation

Qualifications

Education & Years of Experience

• Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience

Certifications

• Six-Sigma - Black Belt (BB) (Preferred)
• Program Management Professional (PgMP) (Preferred)
• Excellent in SQL, Excel, Power BI, Microsoft Azure
• AI Training

Additional Experience

• Business operations experience
• Business analysis and process designs/documentation experience
• Enterprise systems implementation experience

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

$82,000 - $97,500 Salary

Final pay rate is dependent on experience, training, education, and location.