Posted:
7/28/2024, 5:00:00 PM
Location(s):
Thủ Đức, Vietnam
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Consulting
Job Posting End Date:
Worker Type:
PermanentABOUT THE JOB
We are seeking motivated Consultant, Incident support (QE Background) to join National Australia Bank. As a Consultant, Incident support (QE Background) , you will ensure stability, availability and reliability of production platforms and systems to generate marketing leads for our valuable bankers. The role requires to co-ordinate with various service teams to ensure their platform remains stable to process the leads generation tasks within committed threshold and engage incident management team in case of failure and recover the incident at earliest with production service team
YOUR JOB RESPONSIBILITIES
Understand the end-to-end flow/architecture on different applications that are required for leads generation.
Work closely with the different stakeholders to align leads delivery with overall business goals/deliver on time.
Provide regular updates and reports on leads status to relevant stake holders.
Track the leads delivery performance and provide insights for continuous improvement.
Coordinate with the different stakeholders in the technology team to ensure changes on their system doesn’t impact the leads delivery.
xplore the opportunities involved in terms of optimisation of the jobs/process involved in the leads E2E journey.
The role requires to co-ordiante with various service teams to ensure their platform remains stable to process the leads generation tasks within committed threshold and engage incident management team in case of failure and recover the incident at earliest with production service team
Frontline Technology Test Strategy establishment - Covering all agreed in scope assets, scenarios (BAU, Project, emergency changes etc), policy definition, processes, acceptance criteria’s etc.
YOUR SKILLS & EXPERIENCE
Willingness to learn new tech to keep pace with business improvement.
Understanding business issues linked to the application & extensive knowledge of banking procedures and systems.
Solid commercial IT experience, banking industry knowledge
Professional presentation and approach with all personal and business interactions including direct reports, peers and management.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
2. Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Sponsored English course with native teachers
Opportunity for training in Australia
3. Professional and engaging working environment
Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you – great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
If this excites you, let's have a chat over a cup of coffee!
It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NICV offers you a flexibility to balance your work - life, the opportunity to grow as professionals and people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.
It's a good time to see what you can find at NAB as a
Consultant, Incident support (QE Background) - Retail, Direct and OperationsCLOUD FIRST
NAB is undergoing an exciting "Cloud First" technology transformations by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Out passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
If this excites you, let's have a chat over a cup of coffee!
Website: https://nab.com.au/
Headquarter Location: Docklands, Victoria, Australia
Employee Count: 10001+
Year Founded: 1858
Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ Lending ⋅ Payments