Application Manager

Posted:
11/25/2024, 7:43:13 PM

Location(s):
Karnataka, India

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
IT & Security

Location:

Bengaluru, Karnataka, India

Job ID:

R0067032

Date Posted:

2024-11-26

Company Name:

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

Mission Statement:

This role involves managing or performing work across multiple areas of an organization’s overall IT Platform/Infrastructure including analysis, development, and administration of IT Systems Software, Hardware, and Databases.

Your Responsibilities:

  • Oversee the administration, configuration, and maintenance of the Celonis platform to ensure optimal performance and availability.

  • Collaborates with IS Service Managers, Application Manager, Solution Architect and Specialists to estimate the effort for IS solution/services development, change requests and releases.  Is responsible for entire requirements management process. Ensure that the final solution meets business objectives and adds to the bottom line.

  • Utilize Celonis to analyze business processes, identify inefficiencies, and recommend improvements. Manage data integration from various sources into the Celonis platform, ensuring data accuracy and consistency.

  • Provide support and training to end-users, helping them leverage the platform effectively.

  • Work closely with cross-functional teams, including IT, operations, and business units, to understand their needs and deliver tailored solutions in line with organizational guidelines and policies.

  • Stay up to date with the latest developments in process intelligence, data engineering, and Celonis technologies, proposing and implementing best practices to improve the overall data architecture.

  • Provides guidance or support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility. 

  • For assigned tasks, executes all actions in IT processes according to agreed RACIS specification.

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

  • Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

  • Overall 12+ year of experience with minimum of 7 years of experience in managing Celonis or similar process mining platforms.

  • Experience in IT service management (ITSM) practices, including incident, problem, and change management. Experience in IT Applications Management and Service Delivery in multinational companies.

  • Proven experience in managing projects, including planning, execution, and monitoring.

  • Proficiency in SQL and data integration tools, experience in ETL process, and process mining methodologies.

  • Demonstrated ability to manage and engage with cross-functional stakeholders at various levels, ensuring their needs and expectations are met.

  • Strong analytical and problem-solving skills with the ability to interpret complex data sets.

  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.

  • Celonis certification is a plus.

  • Proficiency in both spoken & written English language is required.

Hitachi America Ltd

Website: https://hitachi.com/

Headquarter Location: Santa Clara, California, United States

Employee Count: 10001+

Year Founded: 1959

IPO Status: Private

Industries: Consulting ⋅ Industrial Engineering ⋅ Information Technology ⋅ Machinery Manufacturing ⋅ Manufacturing ⋅ Mining Technology