Location:

Michigan City, Indiana, United States

Job ID:

R0089116

Date Posted:

2025-04-11

Company Name:

HITACHI GLOBAL AIR POWER US, LLC

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule: 

Full time

Remote:

No

Job Description:

Hitachi Global Air Power:

We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.

From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe: from food and beverage to life-saving pharmaceuticals and cutting edge semi-conductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.

We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 58 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.

Join us in building a future where your work has an impact. At Hitachi Global Air Power, you will be part of a global network that is shaping the future of industrial power.

Summary of the position:

The Duty Drawback Specialist is responsible for managing the duty drawback program for Hitachi Global Air Power (HGAP). The Duty Drawback Specialist works closely with the import and export teams, import brokers, freight service providers, IT/SAP teams, and other departments within HGAP to gather, compile, and submit data for the program. It is a contract position with the potential to become full-time based on the projected annual return of the program.

This position is located in Michigan City, Indiana.

Duties and responsibilities:

• Do all the work necessary to implement the duty drawback program for HGAP (and maintain the same).
• Work with the import/export teams for shipment data.
• Work directly with import brokers to gather relevant import data.
• Work within HGAP’s ERP system(s) to gather relevant receiving, inventory, and export data.
• Work directly with export freight service providers to gather export data including proof of export.
• Take all gathered data and arrange it in the required format for our broker to file.
• Work with the broker and customs on any duty drawback claim audits.
• Create and maintain SOPs or other standard work documentation for the duty drawback specialist role.
• Cross train on import/export/compliance tasks as necessary to provide backup for that team.
• Perform any other duty drawback or logistics-related tasks as needed.

Qualifications:

Education:

• Associate degree or other post high school training/experience – 2 years minimum

Professional experience:

• 2+ years working with a duty drawback program preferred

Key Skills:

• Experience with Microsoft Outlook, Excel, Word
• SAP knowledge preferred
• Strong verbal and written communication skills

Key behaviors:

• High level of accuracy and attention to detail
• Ability to prioritize tasks and work efficiently under pressure
• Team oriented
• Strong interpersonal and active listening skills

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.