Know Your Agent, Associate - Santa Ana, Costa Rica

Are you ready to use your analytical skills, business acumen and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as an Know Your Agent, Associate.

Western Union powers your pursuit.

We are looking for someone who would be part of the KYA Operations team responsible for use your outstanding data skills to maintain the consistency of databases as Know Your Agent, Associate in Western Union.

Role Responsibilities

• You will use your outstanding data skills to maintain the consistency of databases amongst Western Union and its Agencies.
• You will enroll new agencies after you have verified and analyzed the owners’ personal information to decide if the company will accept or reject them to open a new store.
• We’ll look for you to maintain general information, downloadable files, limits in critical internal databases and local registries from different country regulators.
• You’ll use your strong communication skills to coordinate with external clients across the region and with various internal functional units such as the legal department based globally, providing the information about our agents upon request.

Role Requirements

• Bachelor’s degree or student in information technology, business administration, legal, accounting or others.
• Methodical, detail oriented and organized.
• Capacity to work autonomously.
• Procedure-oriented, customer oriented and quality oriented.
• Ability to follow instructions, procedures, and deadlines.
• English skills(B2).
• Adhering to regulatory requirements.
• Ensuring documentation integrity.
• You need 1 year of experience in shared services.
• Microsoft Excel

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• Paid time off including extended maternity leave.
• In house company doctor services
• Continuing Education
• Transportation services options
• Parking spaces
• Hybrid model work
• Flexible Working Schedules if applicable
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Carpooling Program
• Price Smart membership
• Pan American Medical and Life insurance
• Cafeteria Subsidy

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

#LI-AG1 #LI-Hybrid

Estimated Job Posting End Date:

12-01-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.