JOB TITLE:

Catering Sales Manager, Special Events

COMPANY:

SAVOR… Long Beach

DEPARTMENT:

Savor Catering Sales

RATE: $80k - $90k

FACILITY:

Long Beach Convention and Entertainment Center, Long Beach CA

REPORTS TO:

Director of Catering Sales & Events

FLSA:

Exempt (on-site)

Summary

The Catering Sales Manager, Special Events, plays a key role in leading and supporting Savor in the planning and execution of events, under the guidance of the Director of Catering Sales and Events. This position serves as the main point of contact for clients, coordinates with multiple departments, participates in meetings, prepares revenue forecasts, and oversees the creation of contracts and event orders. Responsibilities include managing any issues that arise during events, handling client billing, and mentoring Sales Coordinators. The manager also acts as the central liaison between departments, ensuring seamless execution of events from start to finish. Additionally, with approval from the Director of Catering Sales and Events, the Catering Sales Manager, Special Events is responsible for driving new business growth through strategic outreach, leveraging calls, algorithms to build valuable client relationships.

Essential Duties and Responsibilities include the following:

Must be neat in appearance and always maintain professional business attire with clients.

Must have positive attitude.

Must be a team player and a problem solver.

Act as the primary contact for assigned clients before, during, and after their event.

Provide leadership and facilitate clear communication between clients and various departments, including Event Services, Operations, and Food & Beverage (Culinary, Operations, Scheduling, Finance, and Purchasing), while also contributing to strategic planning efforts.

Attend weekly sales, menu, building meetings for assigned events.

Establish and attend PreCons, site visits for potential and/or assigned events and when needed unassigned events.

Attend and participate in monthly safety and required training.

Prepare excel revenue forecasts for assigned events

Communicate with the Director of Catering Sales and Events about progress, challenges, or concerns related to assigned events.

Create contracts, fully complete with all required details Banquet Events Orders (BEOs), payment, event analysis and ensure union compliance.

Continually communicate and interact with clients for catering sales requirements before, during and after event.

Response times should be same day and no later than 24 hours.

Resolve all disputes with professional decorum to ensure a positive outcome.

Immediately send the final billing to clients post event and follow up on any receivable for all assigned events.

Under the guidance of the Director of Catering and Events, driving new business growth through strategic outreach, leveraging calls, algorithms to build valuable client relationship.

Ability to lift carefully items of moderate weight and size.

Follows and receives directions from Director of Catering Sales and Events

Perform other related duties, tasks and responsibilities as required from time to time.

Follows rules and regulations of SMG Food & Beverage.

Follow proper reporting procedures for accidents and incidents.

Flexible to work night, weekends and holidays. Onsite

Perform other related duties as required

Education and/or Experience:
Bachelor's degree or equivalent experience (5 years) in Catering/Food and Beverage Sales Management, Event Planning, Hotel Convention Services Management, or Meeting Planning.

Skills and Abilities:

Must be proficient in Microsoft Word, Excel, PowerPoint, AI, and catering software.

Must have good writing skills
Excellent organizational and planning skills
Strong customer service orientation
Excellent interpersonal and social skills

Must be able to take initiatives

Must be able to multitask and work with little supervision

Positive, customer service-oriented attitude.

Strong knowledge of sanitary practices.

Maintains proper grooming and dress code standards.

Strong work ethic, sense of urgency and quality in a team environment.

Ability to work with other staff members in the facility.

Ability to undertake and complete multiple tasks.

Attention to detail.

Other Qualifications:

Familiarity with working with unions and an understanding of CBA rules.

Must have ability to follow directions and effectively perform the work.

Must have a pleasant personality and a neat appearance.

Must speak and understand English well enough to converse with customers, supervisors and employees.

Strong written and oral communication skills.

Organized with the ability to prioritize and strong time management skills.

Ability to multitask in a fast-paced environment.

Positive disposition with the ability to motivate staff to exceed guest expectations.

Working knowledge of Microsoft Office (Word and Excel) and other hospitality software.

Well-developed interpersonal skills with experience working with diverse clients, professionals, and staff members.

Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position requires stooping and lifting.  Must be able to lift 25 lbs. to the waist.

This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent.  The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.  The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company’s sole and absolute discretion.  Duties other than those expressly specified may be assigned from time to time.