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Job Description

• Monthly transaction monitoring with high risk business rules
• Coordinate with partners and operation team to update client information from monitoring results.
• Coordinate with internal and external parties and mailbox monitoring with correspondence tracking
• Coordinate with fraud and incidents team for fraud prevention and correction
• Incident and complaint monitoring and supports (Co-ordinate with clients in case of incidents)
• Monitoring, coordinate and resolve case from Saleforce
• Support information for Call Center such as Wallet status etc.
• Be a 2nd tier of Call center to support SCB Planet Plus clients

Qualification :

• Bachelor’s degree in business, marketing, business computer, IT or related field.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills to quickly response to customer or internal team

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.