Job Type:

Regular

Work Location:

Samsung Experience Store-L Garden - Garden City, NY 11530

Overview:

An Customer Care Manager will lead a team of Samsung Customer Service Representatives (CSR) focused on creating a team able to provide a best-in-class example of customer care. The manager will lead all aspects of store execution with the primary aim of furthering enhancing brand experience through on-site repair and troubleshooting. While working closely with client personnel, the position will be responsible for communicating team and brand expectations to staff and tracking, monitoring, and reporting staff performance. The ideal candidate will process strong management, retail, customer care and operational skills in order to excel in this fast-paced role.

Weekly Pay

Starting Salary of 70,000$ plus an additional 20% Monthly Bonus.

Full Benefits

Daily Pay

Job Description:

• Manage, motivate, direct and coordinate activities of team members to meet and/or exceed sales goals and objectives
• Personally accountable for team members and all documents pertaining to team sales
• Responsible to accurately track head count, office/kiosk revenue and changes
• Effectively provide daily direction, sales training, and guidance while ensuring retention of superior Sales Representatives
• Run all sales meetings; make daily schedule for teams
• Successfully determine staffing requirements, interview, hire, develop, and manage new employees
• Attend meetings and conference calls as required
• Ensure adherence to all company policies and procedures
• Administer and document all counseling's and terminations appropriately, accurately and in a timely manner while following established procedures
• Effectively sell products and services in a retail store environment
• Meet or exceed personal sales goals on a monthly basis
• Advise customers by providing information on products and services
• Help customers make selections by building customer confidence
• Responsible for accurately tracking and communicating all activity to Retail Operations
• Accurately document and report sales
• Dress and act professionally at all times

Performance Measurements:

• Maintain proper headcount in market as determined by client
• Customer/client satisfaction based on team rejection percentages and substantiated complaints

Qualifications:

• Demonstrate ethical and professional standards in a business environment
• Demonstrate good judgment and initiative, make decisions and problem solve
• Able to work autonomously with excellent time management skills
• Excellent verbal and written communication and interpersonal skills
• Positive attitude, willingness to learn and ability to work flexible hours including evenings and weekends

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.