Position Responsibilities

• A Payroll Admin Associate completes all requests / transactions efficiently and accurately to meet the Service Levels set by the management with the Business Unit. ​
• Process and analyze transactions in line with the Service Level Agreement set with the Business Unit. Process all knowledgeable work types.​
• Attain mastery of Business Unit Policies governing the transactions being processed.​
• Handles Worktypes, such as:​
  • Allocations
  • Trustee Payments
• Should support Quality Assurance and Member Processing Team if needed.​

Required Qualifications:  

·        Preferably with knowledge in Apollo Mainframe and AWD tools is a plus, but not required. 

Preferred Qualifications:

• Comfortable   Handle highly sensitive and heavily regulated funds
• Team Orientation -Consistently attain the service level set by the Company
• Practice good judgment in processing cases
• Above average communication skills
• Pass the Business Unit's English Exam

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are

more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid