Join us as a Premier Banking Officer

• This is a chance to join our  Premier 24 Digital Invest team, making the most of your customer care skills while looking after our customers with their investment products 
• The skills you learn and the qualifications you gain in this role could lay the foundations for the rest of your career
• We’ll give you top class training, and you’ll work towards gaining a highly regarded CF1 qualification within your first ten months in role
• This job does not meet Skilled Worker visa sponsorship requirements

What you'll do 

As a Private Banking Officer, you will be at the forefront of our customer interactions, managing a wide variety of customer calls in a fast-paced and dynamic environment. You will provide expert telephone support to new and existing customers, assisting with complex and sometimes challenging investment-related queries. Your ability to think on your feet and adapt to an ever-changing environment will be key to delivering excellent service.
Your responsibilities will include supporting customers on the telephone across a range of investment products.

This role provides excellent exposure to banking services and offers great opportunities for learning and professional growth.

The skills you'll need

This role could be ideal if you have experience in customer service. While prior banking experience is advantageous, it is not essential. We’re looking for individuals who demonstrate:

• A strong customer-first focus and commitment
• Enthusiasm for learning and developing expertise in investment products
• Excellent communication skills, with the ability to engage effectively and confidently over the phone, adapting to a variety of customer and stakeholder needs in challenging situations
• An ability to remain calm and effective under pressure in a fast-paced, evolving environment
• Strong planning, organisational abilities, and computer literacy skills
• A self-motivated, proactive approach and the capacity to work independently and well within a team

How we'll reward you

You’ll join us on a competitive salary starting of £25,020, pro rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme

• A generous holiday entitlement of 36 days, pro rata for hours worked

• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern

Your working hours will be between Monday to Friday, between 8am and 6pm.   We offer a flexible working, combining time in our Bristol office with remote working from home.  We provide all the technology and equipment you will need so that you are able to work safely and effectively from home.

Hours

35

Job Posting Closing Date:

Job Posting Closing Date is not yet published.

Ways of Working:Hybrid