Learn our business…Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry.  For the past 70 years, we have served over 250 carriers in more than 30 countries.  Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals.  We serve more than 200 million meals a year at more than 100 airport locations around the globe. 

The role of Order Control Assistant allows for the unique opportunity to learn how our business works.  Many successful Order Control Assistants move onto successful long-term careers in more senior level positions within our organization.  The role of Order Control Assistant is a starting point.

What the role entails:

• Communicates with airline customers across Canada, on a daily basis, regarding changes to in-flight food/stocking orders from within a central meal ordering department that services Canada.
• To maintain sales orders for the company, by entering orders and to perform general administrative functions within the Order Control Dept. 
• Employees must act courteously as the liaison between our airline customers and the company.  Communicate effectively at all levels within the organization to ensure that our airline customer requirements are met within the strict time frames. 
• In this capacity, you must assist with the priorities assigned and as designated by Management

What were looking for:

Education:

• High school diploma/College Diploma

Work Experience:

• Previous experience working in Customer Service is required
• Strong English communication skills
• Previous experience writing communications in English to customers
• Good working knowledge of Microsoft Excel
• Previous SAP experience is desirable

Job Skills:

• Ability to work independently with information systems as well interact with customers and operational personnel.
• Extensive knowledge of order entry responsibilities.
• Excellent problem solving, prioritizing and organizational abilities.
• Excellent organizational skills and proven ability to manage multiple assignments and ensure that jobs are prioritized in an orderly fashion.
• Effective English language written and verbal communication skills (fluency in French an asset)
• Superior interpersonal and team building skills.
• Advanced computer skills, data entry and detail oriented.
• Continuous improvement culture.

Communication Skills:

• Must have excellent written and oral communication skills

Essential Duties and Responsibilities:

• Responsible for entering and maintaining customer orders in ERP system.
• Communicate with operations across Canada on changes to airline orders.
• Perform order checks to ensure that they meet airline customer requirements.
• Maintain filling system in accordance with department requirements.
• Communicate with airline customers on a daily basis (either by phone, fax or e-mail) regarding inquiries, orders, information or follow-ups.

Environmental Requirements:

• This role is part of a 24 hrs. a day, 7 days a week operation which will require shift work.
• Rotating shifts are employed which will require agents to work morning, afternoon or evening shifts depending on rotation schedule.
• This will require individuals to work over weekends and potentially statutory holidays.
• On-time attendance is a key part of this role and will weigh heavily into performance assessment.

Organization Structure:

• Direct Line Manager (Title):  Supervisor Order Control
• Dotted Line Manager (Title, if applicable):  N/A 
• Number of Direct Reports: 0
• Number of Dotted Line Reports: 0
• Estimated Total Size of Team:  varies  

Demonstrated Competencies to be Successful in the Position:

• Thinking - Information search and analysis, problem resolution skills
• Engaging - understanding others, team leadership, developing people
• Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively
• Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.