FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

The incumbent will assist supervisor to formulate agency digital strategy to achieve the assigned goals below by deepening agent engagement and enhancing agent experience along the entire agent journey via digital innovation, data and technology adoption and
• Support implementation of agency digitalisation roadmap
• Support on agent analytics data foundation and deliver analytical capabilities with a focus on agent behaviour

Roles and Responsibilities:

Agency Digital Transformation

• Support the development, implementation and maintenance of new and existing agency digital platforms
• Support business requirements gathering, analysis and documentation
• Collaborate with end users to ensure developed systems can fulfil user requirements
• Prepare documentations including test plan, business requirement metrics, test case, daily status report and UAT completion certificate
• Support the promotion of agency digital platforms including (and not limited to) the preparations and evaluations of agency contents and incentive programs.
• Prepare the training material and conduct user training for system implementation

Data and Technology Adoption

• Support on agent analytics data foundation (Agent Single View)
• Understand agent behaviour & monitor movements of key agent’s segments thru big data, support on providing business insights and recommendation that are relevant in relation to agent strategy and behaviours
• Support implementation of agent analytics/digital solutions within agency business unit, as well as District directors.
• Contribute ideas on enriching the agent data.

Minimum Job Requirements:

• University undergraduate in any subject area
• Good communication and presentation
• Analytic, problem solving, planning & implementation skills
• Experience in using Microsoft Excel, Word and PowerPoint

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.