JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About You

We are seeking a resilient and adaptable professional who performs well in a dynamic environment with competing and shifting priorities. The ideal candidate is highly organised, proactive, and comfortable taking initiative to support both planned activities and unanticipated operational needs.

You will demonstrate a mature, professional approach, strong attention to detail, and the ability to remain composed and effective under pressure. A collaborative mindset is essential, along with a genuine willingness to contribute to team success and continuous improvement.

This role is well suited to someone who brings positive energy, professional confidence, and a strong service‑oriented mindset, and who is enthusiastic about being part of a high‑performing team within a fast‑paced and evolving workplace.

 

Key Responsibilities

Operational Support & Coordination

·       Support day-to-day work order management, assisting in meeting SLA and KPI requirements

·       Deliver a high standard of customer service to senior stakeholders and occupants, supporting JLL’s service excellence standards

·       Assist with emergency response coordination and support business continuity procedures

·       Maintain accurate compliance documentation and assist with regulatory and audit requirements

 

Portfolio Excellence Leadership

• Support strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo

• Support P&L management, for profitability and growth target

HSSE & Quality Management

• Support the execution of HSSE assessments and participate in hands-on safety activities

• Adhere to JLL global standards, policies, and procedures and ensure local compliance once requirements are communicated

• Cooperate with the Facilities Manager in HSSE matters, including risk assessments and implementation of control measures

• Ensure health, safety, security, fire, food hygiene, and first aid provisions are used correctly and not interfered with

• Promptly report accidents, incidents, near misses, faults, and deficiencies

• Seek guidance if unsure about HSSE arrangements or risk controls

• Complete all required HSSE training as directed

Performance & Systems Management

• Support performance monitoring of building systems and service delivery

• Assist with digital transformation initiatives, smart building technologies

• Support reliability initiatives aimed at improving critical systems performance and reducing operational risk

Financial Management & Governance

• Assist in overseeing vendor relationships and monitoring supplier performance

• Work with suppliers to support Accounts Payable by following up on invoices and statements

• Support the Procurement Team with competitive tendering, contract preparation, and service provider evaluations

• Assist in regional vendor rationalisation initiatives

• Identify, implement, and record operational cost-saving opportunities in line with client savings targets

• Support monitoring of utilities consumption and assist in identifying efficiency and cost‑saving initiatives

Sustainability & Communications

• Support day-to-day sustainability practices including energy efficiency, waste reduction, and water conservation

• Support implementation of green cleaning and sustainable maintenance practices

• Assist with on-site sustainability projects such as lighting upgrades, sensors, and landscaping improvements

People & Team Leadership

• Promote a collaborative, inclusive, and continuous improvement culture

• Support staffing coordination and resource planning across operational functions

Client Relationship Management

• Support strong working relationships with client stakeholders at all levels

• Proactively identify service issues or emerging needs and escalate with recommended solutions

• Assist in resolving service delivery challenges in a timely and professional manner

Suppliers Management

• Support vendor performance management and service reviews

• Demonstrate the ability to influence service outcomes without direct authority

• Assist in identifying, tracking, and documenting operational cost‑saving initiatives

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.