Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam.
Are you passionate about solving problems, learning something new every day, connecting with and helping customers? If so, we’d love to hear from you! We’re looking for a curious, solution-oriented, empathetic individual to join our Support Team. Our Support Specialists take ownership of troubleshooting and resolving reported issues in a timely fashion, providing best-in-class customer service and creating a customer for life. Our customers always know we are there to support them!
Work Hours:
This customer support role is primarily focused on extending our Support hours to a 24/5 model. As such, we are looking for a Customer Support Specialist to join our team to work the following shift, which adjusts according to daylight saving time in Canada:
- 10:00am-6:00pm PST (1:00pm-9:00pm EST)
Please note: This role may occasionally involve working different shift times to cover team absences due to leave, illness, or other unforeseen circumstances.
Snapshot:
- Employment Term: Full-time, Monday to Friday
- Work Hours: As per shift timings laid out above
- Relevant Experience: 3+ years in a client-facing or support role, including 1+ years supporting Salesforce or a Salesforce-integrated product
We recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups.
Whether or not your experience checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.
Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team ([email protected]) should you require accommodations at any point during our virtual interview processes.