Vonage has created the Business Critical Transformation (BCT) Office to be responsible for driving and monitoring compliance against Vonage’s CFIUS (Committee on Foreign Investments in the United States) requirements following the acquisition of Vonage by Ericsson.  An exciting opportunity has arisen for an ambitious CFIUS Compliance Operations Support Senior Manager to join this growing team.

The CFIUS Compliance Operations Support Senior Manager is responsible for keeping the CFIUS-related compliance operations moving smoothly. In this role, you will oversee the process of various types of incoming tickets related to Travel, PII, and Access Requests and will either approve the requests or consult with the other BCT members.  You will investigate violations and own the reporting on ticket metrics to drive continuous improvement. You will be responsible for supporting Compliance audits and the documentation for the Compliance Annual report.  

The ideal candidate will be high-performing and ambitious, with strong leadership and communication skills, and is looking for career growth in a dynamic technology environment. 

What you will Do:

• Oversee the queue management in Jira for various CFIUS-related tickets including the Travel, PII, and Access Requests.
• Responsible for approving or rejecting the requests based on the CFIUS requirements.
• Appropriately route/assign tickets to the appropriate lead for further analysis or approval. 
• Responsible for managing violations or incidents that require investigation across teams/platforms and collaborate with Legal and Compliance for audits.  
• Responsible for updating the maintenance of processes and decision trees. 
• Provide thorough follow-up on tickets to ensure satisfactory and timely completion.
• Define service metrics and create reporting and dashboards.
• Collaborates with the technical writer and other internal teams to align on process improvements. 
• Work with Legal and customer to communicate ticket resolution. 

What is Required:

• Knowledge or experience with CFIUS is a plus.
• Provide and maintain superior customer experience through effective ongoing communication.
• Very organized, self-motivated and self-directed
• Ability to effectively prioritize and execute tasks.
• Experience working in a team-oriented, collaborative environment.
• Ability to absorb and retain information quickly.
• Project management experience.
• Must work US location Holmdel, NJ or DC preferred, or within Eastern or Central time zones.

Education:

• Bachelor's Degree in business, finance, IT, Security, management, or related field
• 6+ years experience 

What is in it for you:

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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