Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimizing renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
As we enter the stage of rapid commercialisation and customer account growth, we have a number of exciting new offerings to launch to customers. We’re looking for an exceptional person to help us continuously deliver features that provide value to our customers.
Our ideal Customer Success Engineer would be an individual keen to solve real-world problems to deliver value to customers through answering questions, investigating technical queries, writing tutorials and guides, and marshalling requests to the development teams within a collaborative, community-based environment.
You will need to be technically sharp and people oriented; assisting with case management from customer queries we receive, and deep diving into our applications to diagnose issues, and reporting back on it.
We operate a highly agile development approach, giving wide scope to be involved with hands-on system-design, test driven development, deployment and operations.
If this sounds like you then we'd love to hear from you.
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.