Team Name:

IT - Infrastructure Engineering

Job Title:

Software Engineer, Service Technologies | Remote

Requisition ID:

R024440

Job Description:

Blizzard Entertainment is looking for a talented Software Engineer experienced in .NET application development to help us design, implement, and maintain our internal applications for customer support. 

You will collaborate with designers, product managers, and other software engineers to provide the most epic customer support experience, both for our players and our Game Masters. You will contribute to the Blizzard Support website and our proprietary customer support software that Game Masters uses to deliver an epic support experience. The software you write will integrate with services from game development and platform teams at Blizzard so that our players and Game Masters can resolve any issue they encounter. 

Our team loves Blizzard games, and we care deeply about ensuring everyone can fully enjoy our games; if you do too, then this is the team for you!

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Austin, TX, or Irvine, CA. However, we understand each person’s circumstances may be unique and will work with you to explore other possible options, including remote work arrangements.

Responsibilities

• Design and implement innovative solutions to deliver an epic support experience to Blizzard customers and Game Masters (customer support representatives).

• Provide technical leadership across Service Technologies with respect to backend systems development.

• Collaborate and communicate with business analysts, designers, producers, and partner team members throughout the development process.

• Document and share best practices with engineers across Blizzard

• Diagnose and resolve live operations issues, occasionally during non-traditional work hours.

• Mentor junior engineers across Service Technologies.

Requirements

• 5+ years of professional software engineering experience. 

• Good working knowledge of C#.

• Surface knowledge of Java and Typescript.

• Experience developing web-based and desktop applications.

• Bachelor's Degree in Computer Science, Information Technology, or equivalent experience.

• Analytical and Troubleshooting skills.

• Good communication skills.

• Passion for software development and learning.

Bonus

• Knowledge of Blizzard Games and Services.

• Experience with Google Cloud Platform and Amazon Web Services.

• Experience with Docker and Kubernetes.

• Experience with observability, analytics, and reporting solutions.

• Experience collaborating in large multi-disciplinary teams.

• Contributions to Open Source and personal projects.

Your Platform

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android.

Our World

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Reasonable Accommodations: We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected]. General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!  Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.  You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $37.26 - $68.93 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.