At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The KYC Support – FBO role performs basic Customer Identification Program (CIP) validation and KYC record maintenance activities in support of For Benefit Of (FBO) program participant onboarding. The role focuses on routine, well-defined tasks executed in accordance with established procedures and job aids, with work reviewed for accuracy and completeness. This position does not provide regulatory interpretation and escalates exceptions or complex issues to senior KYC staff.

Primary Responsibilities

-Perform basic CIP validations using standard checklists and procedures

-Review customer records to ensure required identification data is complete and consistent

-Update and clear KYC records once validation requirements are met

-Identify missing or inconsistent information and escalate for follow-up where required

-Accurately update internal systems to reflect validation status and outcomes

-Adhere to established policies, procedures, quality standards, and productivity targets

-Participate in quality reviews and address feedback or corrections

-Escalate issues, exceptions, or uncertainties to senior team members or leads

-Review failed automated screenings and determine required remediation steps

Basic Qualifications

• Associate’s degree or equivalent work experience

• 0–2 years of experience in operations, onboarding, KYC, or compliance support roles

• Ability to follow documented procedures with a high level of accuracy and attention to detail

Preferred Skills / Experience

• Basic familiarity with Customer Identification Program (CIP) requirements

• Exposure to KYC onboarding or periodic review processes

• General understanding of banking or financial services operations

• Strong attention to detail and organizational skills

• Basic written and verbal communication skills

• Ability to manage workload accordingly with accuracy and risk awareness, not just throughput

Flexible working arrangement: Availability to collaborate with US‑based teams up to two days per week, with working hours aligned to 10:00–18:00 (Polish time).

This role requires working from a U.S. Bank location three (3) or more days per week.  

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.