Daimler Truck AG group is the leader in the global automotive industry with more than 120 years of experience in 200 countries.
Our people reflect the company values: Passion, Respect, Integrity and Discipline; we are looking for engaged individuals to join this diverse group, which manages ever-changing challenges.

Daimler Truck, a leading and pioneering group worldwide in the automotive industry with more than 120 years and presence in more than 200 countries. In Mexico it has the divisions of: Daimler Truck, Daimler Truck Buses and Daimler Truck Financial Services.
In our people, we can reflect our corporate values: Our customers success is our success, moving at the speed of right, one team best team, and we are looking for highly committed individuals to join the group in an environment of diversity and constant challenges.
Objective of the position:
Supports DTNA’s Aftermarket sales by proactively managing Direct Ship supply chain, and providing industry leading customer service to our Dealer network. This position will drive continuous improvement to help improve processes, output and customer experience (CX).
• Provide parts sales support for Direct Ship (D/S) orders
• Drive continuous improvement including processes, systems and customer service
• Primary owner of Direct Ship APC’s, which includes providing order tracking information, estimated ship date, order cancellations, and other miscellaneous request
• Weekly order exception reports related to Direct Ship order issues
• Manage Direct Ship vendor inbox, which includes resolving supplier issues related to orders
• Provide support for internal partners, including DTNA Inside Sales and District Parts Managers

Indispensable Requirements (Candidates who do not meet these requirements may be discarded):

• Proficient and microsoft office applications (Excel, Power Point, Outlook, Word and One Note)
•  Must speak fluent English.
• English level: C1

Soft Skills:

- Effective communication - Decision making - Analysis and problem solving - Application of information technologies - Influence and negociation -Planning and organization

Academic Knowledge: Business Admin or Supply Chain is prefer.

At Daimler Truck we are united in our purpose “We work for all who keep the world moving”. This motivates us to pursue our common goal: leading sustainable transportation. However, our impact as a global transportation company depends entirely on the impact of each individual at Daimler Truck. That’s why we ensure that our people are encouraged and empowered to show their full impact.

We promote diversity and stand for an inclusive corporate culture. We value the individual strengths of our employees, because these lead to the best team performance and thus to the success of our company.

You can be your true self at Daimler Truck. Inclusion and equal opportunities are important to us. We welcome applications from people of all cultures, generations, physical appearance, phases of life, sexual orientation, gender identity, sexual expression, people with disabilities and people from any underrepresented group.

Main Functions:

- Direct Ship APC ticket escalation and customer service, which includes Dealer request for estimated ship dates, tracking information and order cancellation

- Primary owner for Vendor Inbox; work with third party vendors to ensure orders are being processed in a timely manner. This inbox is our primary communication tool for suppliers

-Weekly order exception reports: clear all Direct Ship reports related to purchase orders issues, parked invoices, and more.

-Monitor and manage supplier performance, incluiding leading supplier escalation meetings and follow up and corrective actions, onboarding suppliers regarding new initiatives.

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Work Location Opportunity

Additional Information