Senior Manager – Sales Operations & Commercial excellence

Location: Gurgaon

Role: Individual Contributor role

Build your best future with the Johnson Controls team As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy Job Description:

Job Description:

. Experience in sales operations or analytics, demonstrating strong analytic skills and proficiency in complex Excel, PowerPoint, and Power BI.

• Responsible for tracking secured outlook, sales performance, and incentives, including dispute resolution.

• Oversee Salesforce pipeline tracking, ensuring end-to-end accuracy from opportunity to order booking in ERP systems.

• Conduct weekly and daily order forecasting for secured orders and margins, aligning with sales director commitments.

• Analyze risks and upsides deal-by-deal, driving actionable steps to close deals with articulated support needs.

• Track key sales pipeline metrics, including generation, growth, and win/loss analysis.

• Collaborate with internal teams for monthly sales performance reporting and incentive resolutions.

• Reconcile secured numbers with finance post-month closure, ensuring submission accuracy for financial approvals.

• Coordinate with VBU leaders on pipeline sufficiency each month to meet targets.

• Manage credit block clearances and credit term approvals as per DOA policies. • Monitor sales capacity and productivity regularly, driving strategies for improved performance.

• Implement and manage sales deployment strategies in line with market growth initiatives.

• Foster a high-performance culture by identifying top sellers, managing low performers, and executing reward and recognition initiatives.

• Develop account-based commercial KPIs and publish performance results monthly.

• Own the order booking processes for secured orders in ERP.

Qualifications:

• Bachelor's degree in a relevant field.

• 12+ years of experience in a similar role, with demonstrated success in sales operations.

• Proficient in Microsoft Excel, PowerPoint, and Power BI.

• Strong understanding of Salesforce and CRM data management.

• Excellent analytical, problem-solving, and communication skills.

• Ability to work independently and manage multiple priorities in a fast-paced environment