Position:

Customer Service Team Leader

Job Description:

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer sides.

Customer Service Team Leader

The Amazing Customer Service Representative team in Gdansk is built of 80+ Customer Service Representatives, 7 team leaders and 1 manager. They are a pretty big team, however, the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you!

What You Will Be Doing at Arrow?

The Customer Service Team Leader is responsible for managing a team of Customer Service Representative and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with company goals.

• Coaching, training and developing the CSR team

• Generating KPI’s related to CSR performance metrics, areas for improvement and allocation of resources.

• Managing performance within the team along with annual appraisal for all team members

• Developing processes and procedures to ensure consistent sales support and customer satisfaction

• Transition Management

• Coordinating any Quality issue

• People Management administrative tasks

• Order Management – form Order to invoice processes

• Communicate with customers and suppliers

What Are We Looking For?

• English on min C1 level (both spoken and written), additional language is an asset.

• At least 3-5 years of Customer Service, Order Management or Sales experience

• Experience in leading the team and supply chain

• Communication and coordination skills

• Customer-oriented attitude

• Ability to handle demanding situations

• Team player

What is in it For You?

• Permanent contract with 3 months’ probation period.

• Interesting career development opportunities in a quickly growing environment.

• Premium Medical Care program + Dental Package.

• MyBenefit System (including MultiSport Card & vouchers).

• Dynamic environment with a friendly work atmosphere.

Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

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Location:

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:

Full time

Job Category:

Sales