At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position responsible for programming complex operating systems and utility packages in support of development projects and business objectives.

The Senior Systems Program Analyst is responsible for supporting, maintaining, and modernizing complex server environments, operating systems, and cloud infrastructure critical to Memorial Hermann’s business and patient care operations. This role focuses on troubleshooting server and cloud system issues, responding to and resolving outages, managing support tickets, and collaborating with cross-functional IT teams to ensure infrastructure reliability and performance. In addition to core enterprise server administration, this position serves as a key technical resource for Microsoft 365 engineering, focusing on the deployment, administration, and optimization of Exchange Online, hybrid mail flow validation, cloud migrations, and identity integration. The ideal candidate is an experienced systems administrator with strong problem-solving abilities, excellent communication skills, and deep knowledge of automation, infrastructure technologies, and M365 cloud architecture. This position also participates in an on-call rotation and serves as a technical resource and mentor while supporting projects and strategic operational initiatives across the organization.

Job Description

Desired Skill Set

• Advanced server administration experience

• Strong troubleshooting and root cause analysis skills

• Experience managing system outages and critical incidents

• Knowledge of server operating systems, hardware, and infrastructure

• Understanding of automation and scripting concepts

• Experience with ticketing and incident management systems

• Strong communication and cross-functional collaboration skills

• Excellent organizational, planning, and problem-solving abilities

• Ability to manage multiple priorities in a fast-paced environment

• Experience mentoring or supporting technical team members

• Ability to participate in an on-call rotation and respond to urgent issues as needed

Minimum Qualifications

Education: Bachelors Degree 

Licenses/ Certifications: (None)

Experience / Knowledge / Skills:

• Two (2) years of industry experience or 6 years of industry experience in lieu of degree

• Experience assisting other programmers

• Strong problem solving skills

• Demonstrated pattern of growth in ability to lead others

• Planning and organizational skills

• Demonstrated record of good communication skills

• Increasingly responsible experience with technical skills in a large, complex corporate Information System

• Advanced knowledge of mainframe, minicomputer, microcomputer, networking and telecommunications strategies, environments, equipment, operating systems, development tools and methodologies.

Principal Accountabilities

• Installs, tests, debugs, customizes and tunes more complex operating system and utility packages.

• Develops, prioritizes and executes projects according to established schedules and timeframes.

• Follows and enforces technical and documentation standards

• Demonstrates in-depth knowledge and techniques in supporting other systems and application programmers in projects and complex problem solving efforts.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.