Ensign is hiring !

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring alignment between client objectives and Ensign’s service delivery.
• Build and maintain professional relationships with client information security leadership.
• Lead regular service and operational review meetings (SG and Indonesia), ensuring SLA and KPI compliance and timely issue resolution.
• Collaborate with clients to understand their needs and roadmaps that support business objectives.
• Identify account opportunities and design solutions that enhance customer experience and satisfaction while advocating for client interests.
• Coordinate Day 0 to Day 2 project transitions to ensure smooth operational handovers and readiness.
• Act as an escalation point for client requests and service delivery issues and work closely with internal teams (SG and Indonesia) to drive effective remediation.
• To understand client IT infrastructure, application architecture, and critical assets monitored by the Security Operations Centre (SOC).
• Assess the business impact of critical assets and provide advisory input to the SOC on data source onboarding, use case management, and incident investigation.
• Proactively monitor incidents, violations, and detection trends, recommending automation, process optimisation, and use case tuning.
• Participate in SOC cadence and ad hoc meetings to review performance, trends, and client-related updates.
• Collaborate with SOC teams (SG and Indonesia) to enhance visibility, detection coverage, and incident response capabilities.
• To assist and contribute to SOC’s continuous service improvement programme and may be require participating in Change Advisory Board meetings.
• Engage in post-incident reviews and client escalation processes, ensuring timely and transparent communication.
• Manage end to end project execution for assigned accounts, including scope, timelines, deliverables, and stakeholder coordination.
• Facilitate in accurate project documentation such as Baseline, Technical, UAT and Design documents.
• Conduct project reviews and progress updates with clients and internal stakeholders to ensure alignment and transparency.
• Support risk management, change control, and adherence to contractual and operational requirements.
• Monitor and report on service performance using dashboards, metrics, and analytical insights to identify improvement opportunities.
• Collaborate across functional teams (SG and Indonesia) to streamline workflows and strengthen service integration.
• Standardise and improve reporting processes including monthly reports, incident summaries, and SOC operational insights.
• Drive automation and data-driven initiatives to enhance reporting accuracy, efficiency, and client relevance.
• Willing to travel to Singapore for meetings when required.
• Partner with Sales and Pre Sales teams to identify service enhancement or expansion opportunities based on client needs. (Day 0 to Day 2)
• Participate in strategic account planning and technology adoption discussions with clients and internal leadership.
• Contribute to service maturity and operational efficiency initiatives within IBC to strengthen Ensign’s market positioning.

Qualifications and Experience

• Bachelor’s Degree or equivalent experience in Information Technology, Information Systems, Computer Science, or related disciplines.
• Having 2 years of experience in SOC operations and IT security or related disciplines is a plus.
• Proven experience managing relationships with internal and external stakeholders, including clients and cross-functional teams.
• Strong understanding of IT Service Management, Security Operations, and Incident Response functions.
• To be able to work across the Asia Pacific region, collaborating with Client, Sales, Operations, and Internal teams.
• Ability to manage multiple priorities, work effectively under pressure, and meet time-sensitive deadlines.
• Strong analytical and decision-making abilities with the capability to interpret security information and provide risk-based recommendations.
• Proven ability to initiate new projects through understanding of client business needs and technical environments.
• Excellent written and verbal communication skills with effective presentation and client engagement abilities.
• Certifications such as ITIL, PMP, PRINCE2, CISSP, CISM, or CompTIA Security Plus are advantageous.