JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

Transforming to the Workplace Team of the future

• Adopt the account’s new and innovative methods that can support the digitalization of the workplace through automation, sensors, touchless technology, and new applications 

• Develop an active and visible Workplace Engagement Strategy that is proactive, responsive, dynamic, engaging, and agile

Facilities Operations

• Create a comfortable, welcoming, and hospitable experience for employees and their guests

• Be the point of contact and maintain relationships with external stakeholders, such as building landlords and local government agencies

• Review operational SOP’s & propose / make changes as part of continuous improvement

Human Experience + Change Management

• Deliver programs that drive change, employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride

• Ensure the account’s HX program initiatives are measurable and tangible to the workplace

• Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalization of the workplace and sustainability.

Client Engagement

• Create a fun and impactful client engagement strategy

• Engage with all guests, employees, and key stakeholders

• Imbed in the FM team a culture of empowerment, engagement, and fulfilment

• Work with relevant parties on space management through data analytics

• Develop client support/feedback initiatives e.g. FAQ

• Ensure effective communications and reporting to clients on operation matters and Workplace Experience

• Evaluate service response time and analyze occupants’ service request trends and suggestions

• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.

• Liaise with JLL team and client on soft service delivery

• Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.

• Create, manage JLL profile within the client account

• Adopt innovative communication strategies

• Champion monthly meetings with stakeholders to enhance relationships

Team Management

• Team player, motivational leader, work across business unit to establish a collaborative environment. 

• Drive the Account team to meet all key performance indicators as set out in the Account plan & SLA.  

• Actively encourage an environment that drive teamwork, co-operation & performance excellence

• Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

• Ensure the monthly performance report is generated to meet SLA standards.

Sound like you? To apply you need: 

Experience

• A Bachelors in related field and work experience of four to six (4-6) years, which should be related to all aspects of workplace (FM) delivery at account level. 

• Excellent time management and communication skills.

• Sales skills and ability to build productive business relationships

• Ability to manage multiple projects independently

• Comprehension of soft services to ensure services are managed, although technical qualification / background is not mandatory

• One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.

• MS Office proficiency

Task Skills

• Hospitality management

• Project management

• Planning and organizing

• Customer relationship management

Personal Skills

• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization

• Confident, friendly & engaging

• Strong drive and persistence to achieve results

• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Estimated compensation for this position:

94,000.00 – 125,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.