About the Role

As a Senior Analyst – Business Operations, Flights, you will play a key role in driving operational excellence through analysis, automation, and process improvement. You will serve as the bridge between frontline operations and system owners, ensuring workflows are efficient, data-driven, and scalable.

This role requires strong analytical and problem-solving skills, as well as the ability to partner effectively across functions to identify inefficiencies, recommend solutions, and support the rollout of automation initiatives.

What You’ll Do

Process Optimization & Automation Support

• Identify and assess automation opportunities in flight operations workflows.
• Work with Product and Engineering teams to define and test requirements for automation tools.
• Monitor automation effectiveness and provide data-driven recommendations.
  
  

Operational Troubleshooting & Analysis

• Lead investigations into recurring operational issues or exceptions.
• Analyze data to identify patterns, root causes, and potential solutions.
• Support operational pilots and efficiency projects aimed at reducing manual work.
• Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.
  
  

Stakeholder Collaboration

• Act as a subject matter expert for operational workflows within the flights domain.
• Partner closely with Service Delivery and Vendor teams to gather insights and feedback.
• Communicate clearly across technical and non-technical teams.
  
  

Documentation & Training

• Own the creation and maintenance of SOPs, process maps, and training guides.
  Support onboarding and cross-training efforts across teams.
  
  

What You’ll Bring

• 3–5 years of experience in travel operations, ideally within a TMC, OTA, or airline environment.
  Hands-on experience with GDS systems (Sabre, Amadeus preferred).
• Strong analytical mindset, with experience in process improvement or automation projects.
• Ability to translate operational needs into technical requirements.
• Excellent communication, stakeholder management, and problem-solving skills.