We are building a team of trailblazers, who embody growth, impact, and excellence.

Job Description

At Pinnacle, our vision is to make the world reliable, one customer at a time.

What does Reliability mean to you? For Pinnacle, reliability means our customers can trust that their facilities operate when and how they are supposed to. With a focus on data, Pinnacle drives to increase safety, efficiency, and evolve facilities to an optimized state through reliability. Pinnacle serves a variety of Industries, including:
• Oil & Gas
• Food & Beverage
• Specialty & Petrochemical
• Pharmaceutical
• Mining
• Agriculture & Fertilizer
• Lumber
• Water & Wastewater

Rooted in exploration, we constantly seek innovative ways to enhance industrial reliability. By fostering team development and embracing growth, we deliver added value to customers, creating a lasting global impact. This commitment drives us to cultivate bold future leaders, continuously reshaping the understanding of reliability.

Innovation resides at the heart of our core values—excellence, impact, and growth—propelling us toward our vision.

Why Advance Your Career at Pinnacle?
Our people are our driving force, vital in realizing our goal of a more reliable world. We prioritize fostering professional growth, offering comprehensive onboarding, training, leadership programs, and continuous learning opportunities. At Pinnacle, you'll expand your horizons across disciplines, collaborating with diverse teams, and participating in the development of leading-edge solutions. Curiosity, engagement, and impact are celebrated traits here. We strive for excellence in everything and seek people who share this drive to join our team. Our collaborative work environment encourages employees to develop the tools and techniques that redefine what reliability means to the industry.

Position
Manager (Services) - India

Job Summary
The Manager (Services) – India is the delivery owner of the Customer Strategy Team (CST). This team consists of multiple Leads and Reliability Data Analysts who are unique to a specific customer and a set of deliverables for that customer.

Job Duties

Predictable Execution and Project Governance

• Drive disciplined planning and execution with clear plans, strong sprint cadences, and defined decision/escalation pathways
• Remove blockers and resolve escalations quickly, addressing root causes and eliminating reliance on “hero mode”
• Own portfolio health by enforcing standards and monitoring delivery, quality, and utilization for predictable outcomes

Quality & Delivery Standards

• Enforce consistent quality standards and processes while identifying rework trends and implementing systemic improvements
• Drive efficient, high-quality delivery by optimizing resource utilization and proactively managing risks to avoid escalations

Performance Evaluation and Coaching

• Own performance management for India Leads by setting clear expectations and fostering a high-performing, accountable culture
• Provide timely feedback and drive ownership through effective delegation and accountability
• Build team capability and continuity by addressing skill gaps, supporting development, and proactively managing engagement and retention

US portfolio interface and Operational Excellence

• Serve as the execution liaison, translating US leadership priorities into clear direction for India teams
• Manage capacity, performance, and risks proactively, ensuring optimal utilization and timely escalation to stakeholders
• Drive standardized, resilient operations by enforcing processes, mitigating risks, and supporting hiring and resource readiness

Newton & QRO workflow mastery

• Set and uphold high standards in Newton/QRO modeling, ensuring accuracy, consistency, and quality across teams
• Coach and validate team outputs, using reviews as opportunities for development while challenging unclear or ineffective workflows
• Stay current on QRO methodologies and apply updates to continuously improve portfolio outcomes

AI and Process Innovation

• Drive adoption of AI by identifying opportunities, piloting solutions, and scaling successful improvements across tea
• Improve efficiency and quality by automating repetitive tasks, eliminating low-value work, and sharing innovations

Accountabilities/Results

• Customer Service Rating (CSR) score: understand, solve, deliver and align
• Development of team; rapid growth into future Leads, Managers, Partners and Solutions Engineers

Required Qualifications/Skills/Competencies

• Bachelor’s degree in an Engineering field
• 10 years working in a heavy industrial process facility (refinery, petro/chem plants, manufacturing, water, etc.) as an engineer
• Mechanical Integrity and/or Reliability experience
• 10+ years of progressive management experience, from individual contributor to ‘Manager’ or ‘Supervisor’
• Program/Project Management experience; PMP required
• Experience managing and leading large teams with multiple layers/roles
• Ability to identify and share the value proposition for the customer
• Critical thinking skills and ability to solve complex problems; must demonstrate during the interview process

Benefits

The Complete You

• Health, vision, and dental insurance, life insurance, paid time off (PTO), paid holidays, 8 hours of volunteer paid time off (VPTO), and maternity and parental leave. 

Company Celebrations 

• Quarterly town hall and fellowships, length of service awards where employees receive additional paid time off and bonuses to cover travel expenses for anniversary milestone trips (5, 10, and 15 years). 

Empowering You for Success

• Opportunity to participate in Customer Service Teams (CST) that help facilitate collaboration and project support, access to company technology stack of Microsoft Office 365 Suite and MS Teams, comprehensive onboarding, on-demand training, regular lunch and learns, supervisor and accountability training, leadership development programs, continuous learning opportunities, and more.

The Pinnacle Way (TPW)

TPW is our definition and accountability to ensure a consistent and effective experience for our customers. TPW includes 4 key elements of the customer experience and it guides the way we work:

We Understand: what the true goals and objectives are for the facility, leaders, and personnel that we engage.  We will also go to great lengths to define the value of our work so we can measure our progress and return that value accordingly

We Solve: whatever problems or obstacles are required to help each customer achieve their reliability goals. It is here that we make sure that we bring all our resources to bear to help that site reach new reliability heights

We Execute: with excellence. This means that our work processes are tight, our quality is high, and our delivery is consistent

We Align: when our team and the customer are operating with a cadence and structure that is clear and consistent, ensuring that our solutions and our execution are moving forward, we are documenting progress, and measuring value

Working Environment  

• Conditions may include working inside and/or outside.  May work around office machinery with moving parts and moving objects.  Working near radiant and electrical energy.  Working closely with others or working alone.  Working extended or irregular hours and travelling by all possible modes of transportation.

Physical Job Requirements

• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth.

Tools and PPE Requirements

• Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone. 

Limitations and Disclaimer

This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.

The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.

This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.