Job Title: Client Care Administrator (receptionist)

Salary: £12.33 per hour

Location: Norwood veterinary group, HU17 9HB

Job Type: Permanent, part-time

Hours: 38 hours per week, on average, including some weekend morning shifts

We have an exciting opportunity for a receptionist to join the fantastic team at Norwood Vets in Beverley.
We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner and provide support to our friendly team.

This is a busy, varied role so previous experience would be preferable but not required. Ideal applicants will be computer literate, confident and want to grow within the role, and we offer funded training, including courses with the BVRA, to support this.
 

Roles and responsibilities include, but are not limited to:

• Managing the practice diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.

Benefits

• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Recruitment referral reward scheme
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme

About us 

At Norwood Veterinary Group, we pride ourselves on the professionalism and compassion of our entire team and we endeavour to maintain the highest standards of qualification and experience.

Between our two branches, in Beverly and Kingswood , we have modern equipment and facilities to offer a full and excellent range of services to clients and their pets.
 

Norwood Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

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