Under the supervision of a Process Engineering team, the Process Technician will assist in the development and optimization of operational processes within a distribution center setting to support new or ongoing business initiatives. The primary goal of this position is to improve throughput by improving process workflow, reduce cycle time, and enhance process reliability for existing workflows, or to establish performance targets for new processes. Another key responsibility is driving innovation, developing data collection methods for measuring cost savings, and performing analysis/documentation to support continuous improvement initiatives.

Process Engineer Tech is responsible for supporting all production functions, and assisting with developing work instructions to ensure consistent, reliable and high-quality level products within economic constraints. Must apply direct floor experience to deploy efficient and capable processes to various processes such as high model mix electronic repair and assembly, forward/reverse logistic and liquidation processes in response to business requirements. The role will assist, set up of repair/reverse logistics processes and equipment for cell phone devices.

This is an onsite role in our Lewisville TX facility with a schedule of Monday - Friday, 8AM - 5PM.

What will be my duties and responsibilities in this job? 

• Work with the engineering team and contribute to process-improvement projects per engineering guidelines.
• Participate in the generation of new ideas to improve existing processes, with a focus on optimizing workflow, space utilization, and material handling efficiency.
• Participate in lean workshops and Kaizen events, contributing to the development and implementation of lean principles within the distribution center.
• Assist in implementing improvements for the process that will reduce costs and improve customer satisfaction.
• Support manufacturing operations with regards to device failure validation, root cause analysis, corrective action implementation.
• Conduct time studies to measure process performance and help establish operational benchmarks for new and existing workflows.
• Support conducting statistical analysis of operational data and interpret test results to identify trends and improvement opportunities.
• Support onboarding and deployment of new programs, including setting up processes from scratch and ensuring smooth integration into daily operations.
• Support any process issues that are escalated or identified on the floor so the repair area can continue to repair phones
• Utilize Microsoft Office (Word, PowerPoint, & Excel) for the purpose of editing, revising, and creating production documentation and process analysis
• Perform root cause failure analysis on repair process failures
• Actively identify & pursue Lean process improvement initiatives
• Research and perform failure analysis of different processes to identify root causes and recommend corrective actions.

 What are the requirements needed for this position? 

• Associates/Technical Degree Industrial/Manufacturing/Mechanical/Mechatronics Engineering
• 3+ years' experience in Lean Process Engineering environments
• 3+ years' experience with line balancing, cycle times, MOST, and takt times

What other skills/experience would be helpful to have? 

• Bachelor’s degree in Industrial/Manufacturing/Mechanical/Mechatronics
• Automation and equipment line balancing & sustainment experience
• Work with Customers and other Organization Groups to document / develop process requirements
• AutoCadd skills for updating layouts.
• Actively identify & pursue process improvement initiatives resulting in decreased cost per unit (CPU)
• Strong focus with continuous process improvement (CPI)
• Experience in a reverse logistics environment
• Ability to multitask in a fast paced, dynamic assembly and logistics environment
• Experience with Microsoft Office (Word & Excel) for the purpose of production documentation creation.
• To perform the major job responsibilities must have computer skills including Microsoft Office with procedure / documentation writing background. 
• Has awareness of new technologies/techniques.
• Communication skills and problem resolution.
• Requires basic arithmetic skills.
• Proven knowledge of CDMA/ GSM / LTE/ RF communications tester use. 
• Soldering skills including surface mount rework, shield, and connector replacement experience. 
• Comprehensive knowledge of wireless data.
• Has a substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

What are the working conditions and physical requirements of this job? 

• Able to read and comprehend moderately complex instructions.
• The employee must occasionally lift and/or move up to 25 pounds
• The employee is regularly required to sit at their work station and use hands to disassemble, assemble, operate, and repair equipment
• Ability to effectively present information in one-on-one and small group situations to other employees, leads and supervisor of the organization.
• Specific vision abilities required by this job include close vision, color visions and ability to adjust focus
• Ability to deal with problems involving a few concrete variables in standardized situations where only limited oral instructions are available.
• Can perform analysis/ work using some independent judgment. Decisions may affect team.
• Ability to use positive interpersonal skills to handle customer problems.
• Must possess oral and written communication skills and attention to detail.
• Ability to work scheduled hours required plus overtime as dictated by company.

Pay Range:

$ 18,65 - $ 29,84

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

09/13/2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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