You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical. 

The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.

Job Description

Job Description:

As the Technical Lead for our SCM delivery team, you will support the development of the IT architecture and roadmaps within the supply chain space. Our team is responsible for critical applications supporting supply chain, logistics, contract manufacturing, and planning systems. Given that our technical teams are outsourced to a third party, we seek a highly skilled professional capable of effectively managing and leading outsourced delivery teams.

You will be highly experienced in materials management, sales and distribution, logistics, EDI, and act as both a technical expert and hands-on configurator, with a broad understanding of large-scale ERP systems.

In this position, you will work with the global procurement, logistics, and trade compliance teams and assist and train other members of the delivery team.

You will manage architectural design decisions and solutioning and be a key collaborator in Sprint refinement. You will define, estimate, and prioritize technical debt to meet key business objectives. You will own and manage the QA process and practice design and code reviews.

We also require a proven track record in Agile development management, where you will be responsible for leading the SAP delivery team through Agile methodologies from a technical perspective. This includes backlog prioritization, Sprint planning, and working closely with Scrum Masters and Product Owners to ensure timely and high-quality delivery of technical solutions. Your role will involve mentoring and supporting Agile practices within the team and ensuring a continuous delivery pipeline.

You will also be accountable for the design, implementation, and maintenance of enhancements to our SAP ERP System. Your focus will be on ensuring that solutions designed in our ERP environment are done with sustainable, high quality, and best practice design in mind.

You’ll be accountable for reviewing and approving documentation of processes and configuration, ERP system configuration, unit testing, integration testing, leading User Acceptance testing activities with offshore teams, and ensuring that proper IT Change and Release processes are followed.

You should have implementation experience with a global consumer electronics company or high-tech company, and understand both systems configuration and overall systems architecture in an enterprise environment.

Key Responsibilities:

Leadership:

• Self-starter who demonstrates creativity in solving problems or generating improvement ideas
• Able to prioritize competing or conflicting requests
• Must exhibit strong communication skills
• Supports and maintains positive attitude across all levels of the organization
• Leads an outsourced delivery team
  • Must be able to lead and assist with prioritizing work for the entire team
  • Foster a collaborative and innovative team culture to drive successful project outcomes

Customer Success:

• Collaborate with business partners and Scrum teams to deliver all aspects of large, complex IT projects or multiple IT projects with minimal direction including project planning, execution, timing, requirements management, quality and cost

• Address user concerns, provide regular progress updates, and ensure customer satisfaction
• Responsible for working with Scrum teams to deliver robust and efficient solutions that address business demands and are aligned with corporate initiatives
• Identify potential risks and develop mitigation strategies
• Proactively address issues that may impact project timelines and deliverables

Quality Assurance:  

• Implement and enforce best practices in ERP delivery and documentation standards for all relevant solutions
• Ensure that standards are adhered to, and that documentation and change control processes are followed across the applications organization
• Provide functional and technical guidance for decisions made regarding our ERP landscape, as it pertains to supply chain management

• Seek to use best practices, standards, and the right partners and vendors to provide solutions to meet Bose’s business objectives; ensure that the team also follows the same standards. 

Qualifications:

• B.S. degree in Engineering, Computer Science, or related technical field (or relevant work history).

• 7+ years experience with a large-scale ERP suite (similar but not limited to SAP, Oracle, Dynamics 365)
• 5+ years of experience in SAP SD/MM Functional roles. Hands-on experience with SAP ECC is preferred. 
• Strong understanding of EDI implementation with SAP.
• Proven experience in a global company with extensive third-party logistics and contract manufacturing
• Experience in working with outsourced delivery teams
• Experience in managing or participating in ERP projects. Ability to handle multiple tasks and prioritize effectively.
• High accuracy and attention to detail in data management and process execution.
• Thorough understanding of IT governance and SCM best practices
• Scaled Agile Framework Certification (desired)
• Experienced user of JIRA Pro and JIRA Align

Skills:

• Ability to think strategically and lead others to do the same
• Strong leadership and interpersonal skills
• Strong communication skills, written & spoken with the ability to effectively understand and explain complex technical issues
• Strong understanding of end-to-end business processes, issues, and challenges
• Ability to write in a clear, concise, organized, and convincing manner for the intended audience

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to [email protected]