Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

NOTE: This role will be hybrid/3 days onsite for candidates who are located in/around Jacksonville, FL.

About the team:

The QA Automation Engineer role is with our Business Value Stream team under Digital Banking Solutions business. The QA Automation Engineer will play a critical role in driving innovation and growth for the Digital Banking Solutions business. In this role, the candidate will have the opportunity to make a lasting impact on the company's digital transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive digital banking landscape.

What you will be doing:
Specifically, the QA Automation Engineer will be responsible for:

• Lead the planning, design, and execution of comprehensive quality assurance strategies and testing processes specifically tailored for JavaScript applications across multiple web browsers.

• Develop test plans, test cases, and test scenarios for functional, non-functional, regression, and performance testing of web apps, ensuring thorough coverage of requirements and user scenarios.

• Design, implement, and maintain automated testing frameworks and scripts using tools such as Cypress or Playwright for web.

• Integrate automated tests into CI/CD pipelines using tools like Jenkins, GitLab CI/CD, or Azure DevOps, and collaborate with DevOps teams to ensure automated testing is part of the development workflow.

• Stay updated with the latest web testing tools, technologies, and best practices, and evaluate their applicability to enhance testing efficiency, coverage, and accuracy for web apps.

• Conduct performance testing, load testing, and scalability testing of web apps to identify bottlenecks, optimize app performance, and ensure smooth user experience under various usage scenarios.

• Collaborate with security teams to implement and execute web app security testing, including vulnerability assessments, penetration testing, and compliance checks to meet industry standards and regulatory requirements.

• Identify, prioritize, and track defects using bug tracking systems (e.g., Jira, Bugzilla) and collaborate with development teams to ensure timely resolution and validation of fixes.

• Evaluate web app usability, accessibility, and user experience (UX) design elements through usability testing, A/B testing, and user feedback analysis to enhance overall app quality and user satisfaction.

• Document test plans, test cases, test results, and testing metrics, and generate comprehensive test reports and dashboards for stakeholders, highlighting quality insights, risks, and recommendations.

• Collaborate effectively with cross-functional teams including developers, product managers, designers, and QA teams, and communicate testing progress, issues, and recommendations clearly and concisely.

• Stay updated with industry trends, emerging technologies, and best practices in web QA, participate in training programs, and contribute to knowledge sharing within the QA community to drive continuous improvement in testing processes and methodologies.

What you will need:

• Proficient in creating test plans, test cases, and test scenarios for web applications across all supported browsers and platforms.

• Experience in functional testing, regression testing, usability testing, performance testing, and security testing of web apps.

• Familiarity with web testing frameworks and tools such as Selenium Espresso, Calabash, or similar.

• Strong hands-on experience in developing and maintaining automated test scripts for web apps using relevant tools and frameworks.

• Knowledge of scripting languages such as Python, Java, or JavaScript for automation tasks and test script development.

• Experience integrating automated tests into CI/CD pipelines and working collaboratively with DevOps teams.

• Understanding of web app development frameworks, architectures, and technologies to effectively design and execute testing strategies.

• Ability to analyze logs, debug issues, and troubleshoot web app performance, compatibility, and functionality issues.

• Strong knowledge of QA methodologies, processes, and best practices, including agile testing methodologies (e.g., Scrum, Kanban).

• Experience in creating and maintaining test documentation, defect tracking, and reporting using tools like Jira, Zephyr, ReportPortal, TestRail, or Allure.

• Effective communication skills to collaborate with cross-functional teams including developers, product managers, designers, and QA teams.

• Ability to articulate testing progress, findings, and recommendations to stakeholders, and contribute to discussions on quality-related decisions. Strong analytical skills to identify test scenarios, prioritize testing efforts, and analyze test results to identify defects and areas for improvement.

• Proven ability to troubleshoot complex issues, perform root cause analysis, and work collaboratively with teams to resolve technical challenges.

• Demonstrates judgment and flexibility; thinks about issues and develops solutions that thoughtfully take the broader context into account - positively deals with a shifting demand for time, priorities, and the rapid change of environments.

• Takes an ownership approach to engineering and product outcomes. Action-oriented self-starter who can set strategy and drive execution with a “roll up the sleeves” approach.

• Excellent interpersonal communication, negotiation and influencing skills to work effectively with all stakeholders (internal & external), making information-based decisions.

• Penchant for excellence, both personally and professionally, demonstrated by intellectual curiosity, record of accomplishment, and reputation; shows strong attention to detail and implementation of best practices with an inclination for continuous improvement.

• Ability to quickly establish strong credibility with employees, business partners and external resources.

• Embodies and delivers the firm's values and culture towards colleagues, clients, and communities: Win as one team, Lead with integrity and Be the change

Added bonus if you have:

• Experience or knowledge of mobile automation using Appium.

• Banking experience would be a plus.

• Knowledge of Fintech or finance industry.

• Knowledge if FIS products and services.

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

NOTE: This role will be hybrid/3 days onsite for candidates who are located in/around Jacksonville, FL.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $105,070.00 - $176,520.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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