About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Oslo, Norway (Hybrid)

The System Operations Specialist covers all or some of the activities involved in a system operation. He/she monitors and analyses the current system to check its effectiveness and works out an improving strategy when needed.

Role and Responsibility

• Manages day-to-day activities: services provided to internal or external customers, support to the system, and support to IS-IT
   

• Performs operations, anticipates operational problems and contributes to improve the system operation:
  
  - Guarantees the smooth running of IS-IT and systems observes and studies system functioning, analyses statistics, monitors performance, defines reports,
  - Offers appropriate support and advice to the users,
  - Communicates pro-actively with customers as primary interface, and
  - Liaises with SDM in order to consider customer complaints and suggestions or any potential problems that the SDM raises

• Continually improves the system, continually improves the IS-IT, prevents customer issues, and manages corrective actions:
  
  - Collects and reports on customer technical issues analyses problems, collects all relevant information and provides answers to customer queries;
  - Develops and implements resolution plans, takes appropriate decisions support, proposes optimization of the system configuration and ensures the necessary actions are carried out plans and controls change, and
  - Manages crisis situation

• Optimizes support:
  
  - Liaises with SDM in order to consider customer dissatisfaction factors and the proposed improvement solutions,
  - Defines and/or completes troubleshooting procedures,
  - Mentors and trains support staff,
  - Keeps up to date with the latest technologies

• Maintains safe and healthy work environment by following and enforcing standards and procedures, complies with legal regulation

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

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