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This role is responsible for administrative and clerical functions, customer inquiries and sales support for one or more cemetery. A proven commitment to quality customer service and teamwork is required.
JOB RESPONSIBILITIES
- Prepares and maintains interment rights, prepaid service, interment and product installation related contracts, documents/files as required by law and cemetery policy.
- Prepares accurate interment related schedules and related documentation and correspondence required to ensure effective, efficient delivery of cemetery programs, services and events.
- Prepares memorial marker orders and facilitates product installation and coordinates processing of orders and the control of storage inventory for vaults and markers.
- Coordinates the processing of cemetery service requests and work orders related to Grounds/Maintenance staff.
- Completes related invoicing, deposits, collections, cash flow and associated data entry.
- Processes purchase orders and reconciliation of purchase-card transactions as required.
- Utilizes cemetery software to create and update client accounts, invoices and property referencing.
- Resolves cemetery’s customers’ inquiries, providing exceptional customer service.
- Communicates with funeral establishments, religious and cultural organizations, community groups and product suppliers to support delivery of sales, programs and services.
- Provides clerical support related to cemetery sales, services and related product delivery activities.
- Ensures cemetery policies and procedures are followed.
- Works collaboratively with team members to ensure necessary workflow and operational effectiveness.
- Provides back-up support to other teams and division functions as needed.
- This is not intended to be an all-inclusive list of the essential functions or duties related to this job
MINIMUM Requirements
Education
- High school diploma or equivalent required
- College coursework in office/business administration preferred
Certification/License
- Valid state/province driver’s license in good standing
Experience
- One (1) year of administrative or customer service experience required
- Funeral industry related experience preparing cemetery/funeral service related documents would be an asset
Knowledge, Skills and Abilities
- Demonstrated accuracy of administrative functions, financial handling and documentation preparation
- Ability to handle changing priorities and frequent interruptions in a fast paced work environment
- Strong organizational skills to deal with fluctuating volumes of work
- Ability to promote and offer for sale, products and services that enhance the cemetery business and meet customer needs
- Extremely self-motivated and able to work independently without frequent supervision
- Excellent communication skills to deal effectively with internal and external customers and the necessary interpersonal skills to deal compassionately and patiently with grieving families
- Ability to work well in a team environment
- Proficient in Microsoft Office and capacity to learn all software related to cemetery operations and procedures
- Ability to drive regularly in cemetery and travel locally if needed
Work CONDITIONS
Work Environment
- Work mostly indoors during all seasons and weather conditions
- Occasional outdoor work required
- Limited local traveling required
- Comply with Field dress code policy
Work Postures
- Occasional periods of time standing, up 3 hours per day
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
- Lifting, pushing, pulling up to 25 pounds
Work Hours
- Working beyond “standard” hours as the need arises
- Travel less than 5%
Postal Code: 37664
Category (Portal Searching): Administration and Clerical
Job Location: US-TN - Kingsport