CRM Process Consultants (Non-Executive and Executive)

Posted:
11/11/2025, 10:32:52 AM

Location(s):
Metro Manila, Philippines ⋅ Taguig, Metro Manila, Philippines

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Consulting

Discover an Exciting Career with Accenture

If you’re excited by the idea of helping organizations use Salesforce and AI to create smarter, more connected experiences for their customers - this is where you belong.

At Accenture Strategy & Consulting’s Global Network SONG, we work at the intersection of design, technology, and strategy. Our Salesforce team helps global clients transform how they sell, serve, and engage by blending data, automation, and intelligence across every touchpoint.

Areas of Work: Salesforce Consulting / Functional Transformation / AI Enablement
Level: 11 | Location: Philippines | Experience: 2 - 5 Years

What You’ll Do

  • Partner with clients to translate business challenges into practical Salesforce plus AI solutions.
  • Participate in workshops, gather requirements, and design customer journeys that leverage data and automation.
  • Work with delivery teams to configure, test, and roll out multi-cloud solutions across Service, Sales, Marketing, and Experience Cloud.
  • Present demos, insights, and recommendations that bring the story of Salesforce plus AI to life.
  • Support pre-sales conversations, build proposals, and help estimate delivery effort.
  • Contribute to internal accelerators, best-practice toolkits, and thought-leadership pieces.

Areas of Work: Salesforce Consulting / Transformation / AI Solution Design
Level: 9 | Location: Philippines | Experience: 5 – 9 Years

What You’ll Do

  • Lead discovery and design sessions to define the roadmap for multi-cloud Plus AI solutions.
  • Translate customer experience goals into Salesforce capabilities that span Sales, Service, Experience, Marketing, Data Cloud or Industry cloud.
  • Design predictive and generative AI use cases - from personalized engagement to service automation.
  • Oversee implementation teams and ensure alignment between business design and technical delivery.
  • Support go-to-market efforts through client presentations, RFP responses, and demos.
  • Coach Analysts and Associates to develop their consulting and AI skills.

Areas of Work: Salesforce Transformation Leader / AI Strategy Advisor
Level: 7 | Location: Philippines | Experience: 9-13 Years

What You’ll Do

  • Define and lead large Salesforce multi-cloud Plus AI programs - from strategy and design to execution.
  • Advise executive stakeholders on digital vision, operating model, and measurable business impact.
  • Champion AI innovation – bringing AI, Data Cloud and automation accelerators into every engagement.
  • Govern global delivery programs across multiple markets.
  • Lead business development and thought-leadership efforts for Salesforce Plus AI in Accenture.
  • Mentor future leaders and shape a high-performing consulting culture.

Areas of Work: Salesforce Consulting / Functional Transformation / AI Enablement
Level: 11 | Location: Philippines | Experience: 2 - 5 Years

What You’ll Bring

  • Experience working with Salesforce across one or more clouds.
  • Curiosity about AI - especially how AI and data-driven automation can improve customer interactions.
  • Comfort leading workshops and turning business needs into user stories and process flows.
  • Strong analytical skills, attention to detail, and the ability to explain complex ideas simply.
  • Good-to-have: familiarity with integrations (MuleSoft), ERP Systems (Oracle, SAP) and reporting (Tableau CRM, Power BI).

Your Background

  • 2–5 years of Salesforce implementation or consulting experience in Sales/Service/Experience cloud or any industry cloud in the capacity of a BA.
  • Tier-1 MBA is a must.
  • Salesforce Admin or Consultant certification required; AI a plus.
  • Strong communication, PowerPoint, and Excel skills.

Areas of Work: Salesforce Consulting / Transformation / AI Solution Design
Level: 9 | Location: Philippines | Experience: 5 – 9 Years

What You’ll Bring

  • Deep understanding of the Salesforce platform and its AI features.
  • Experience leading multi-cloud programs - Service, Sales, Marketing, or Experience Cloud.
  • Ability to manage stakeholders, clarify business goals, and drive consensus.
  • Exposure to data integration (MuleSoft, APIs), ERP (Oracle, SAP) and analytics tools (Tableau CRM, Power BI).
  • Strong storytelling and presentation skills.

Your Background

  • 5-9 years overall experience, with at least 3+ in Salesforce consulting.
  • Salesforce Consultant and AI certifications preferred.
  • Tier-1 MBA is a must.
  • Proven record delivering CRM or AI-driven business solutions.
  • Proven experience in working on business proposals for Salesforce consulting and implementations.

Areas of Work: Salesforce Transformation Leader / AI Strategy Advisor
Level: 7 | Location: Philippines | Experience: 9-13 Years

What You’ll Bring

  • A strong track record leading large-scale, multi-cloud Salesforce transformations.
  • Expertise in customer strategy, AI-driven experience design, and digital architecture.
  • Executive presence and the ability to influence senior stakeholders.
  • Familiarity with integration, analytics, and automation tools.
  • A passion for innovation and developing talent.

Your Background

  • 9+ years total experience, 8Plus in Salesforce and AI consulting.
  • Delivered at least one global multi-cloud Plus AI program as program lead.
  • Solution Architect and AI certifications preferred.
  • MBA or Master’s degree in Strategy/Technology required.

Why Join Us

  • Lead the most transformative Salesforce Plus AI programs across industries.
  • Work alongside Accenture leaders shaping next-gen customer experience strategy.
  • Access global innovation hubs, AI accelerators, and learning ecosystems.
  • Influence and grow the Salesforce consulting community in the Philippines.

About Accenture

Accenture is a global professional services company that helps clients turn ideas into outcomes through strategy, consulting, digital, technology, and operations. With expertise across more than 40 industries and the world’s largest delivery network, we combine deep business insight with cutting-edge technology to deliver lasting value.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement


We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

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