Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Manufacturing Engineering MES
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary
Accenture is seeking an experienced Technical Lead with expertise in FAM Loftware and SAP EHS Global Label Management (GLM) to support global labeling and compliance platforms within a Life Sciences environment. The role requires strong functional and technical knowledge of enterprise labeling solutions, regulatory compliance processes, incident management, change implementation, and stakeholder engagement across manufacturing and quality organizations.
Key Responsibilities
Provide technical leadership for enterprise labeling solutions leveraging FAM Loftware and SAP EHS GLM.
Troubleshoot and resolve complex application issues impacting manufacturing and packaging operations.
Analyze business requirements and support application enhancements and process improvements.
Collaborate with Quality, Regulatory Affairs, Manufacturing, Packaging, and Global IT teams.
Drive root cause analysis and implement sustainable corrective actions.
Support application releases, upgrades, configuration changes, and testing activities.
Ensure compliance with ITIL processes, change governance, and regulatory requirements.
Mentor team members and contribute to continuous service improvement initiatives.
Must Have Skills
FAM Loftware
SAP EHS Global Label Management (GLM)
Functional and Technical Application Support
ITIL Service Management
IT Change and Release Management
Regulatory Labeling Processes
Incident and Problem Management
Good To Have Skills
SAP S/4HANA
SAP EHS Product Safety
SAP QM and MM Integration
Loftware Spectrum / Loftware Cloud
NiceLabel
ServiceNow
Azure DevOps
SQL
GxP Compliance
Computer System Validation (CSV)
Pharmaceutical Packaging & Serialization
Experience & Qualifications
6–9 years of overall IT experience.
Hands-on experience with Loftware and SAP EHS GLM platforms.
Experience supporting Life Sciences, Pharmaceutical, or Medical Device organizations.
Bachelor's degree in Engineering, Technology, Pharmacy, or related discipline.
Professional Attributes
Strong analytical and problem-solving capabilities.
Excellent communication and stakeholder management skills.
Ability to lead technical discussions across global teams.
Strong ownership and customer-focused mindset.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.