Job Description Summary

Generator & Electrical system Senior Engineer - Fleet Management has functional responsibility for assigned engineering workstream. This position is primarily responsible for driving and delivering issue resolution for GE Gas Power customers via Engineering requests, Root Cause Analysis and customer technical communications. The candidate should have sound knowledge on Combined Cycle Gas plant, Generator and Plant electrical systems. The individual is responsible for upholding GE's product integrity by proactively identifying customer issues, investigating technical anomalies, providing technical assessments and communicating GE technical solutions to customers

Job Description

• Adhere to Standard work deliverables (RCA, ER, RFR, Customer Technical communication) aligned with EMEA Pole and global engineering priorities with focus on SQDC in that order.

• Execute ER and resolve in depth, technical issues in Plant Electrical systems including Generator/Transformer/Breaker protection, LV/MV Switchgear, DC systems, Power transformers, Instrument transformer, GCB, Electrical enclosure, Iso-phase ducts, Earthing system and balance of plant electrical systems equipments

• Lead/support root cause investigations for issues with significant fleet impact following 8-D process from initial investigation through the CAPA phase and partner with Controlled Title Holder to perform technical risk assessment.

•  Support and coordinate with interfacing organizations such as manufacturing, sourcing, services operations, quality and design engineering to fulfill customer needs.

• Provide opportunity, be willing to prepare content and present content in User conferences

• Share lesson learned and best practices with Peers across Generator product services and mentor global team on Electrical systems.

• Travel to customer locations based on need to:

  • Support customer technical discuss and present technical recommendations

  • Support unplanned/forced outages to return unit back to service

  • Extend technical support for the sales and services team

• Author knowledge articles (including ER manuals) and customer communications, including TILs (Technical Information Letter), PSSB (Product Service Safety Bulletin), PSIB (Product Service Information Bulletin), and Safety communications

What you’ll bring;

• Bachelor’s degree in engineering from an accredited university or college or relevant experience

• Minimum 5 years of experience on Electrical systems and combined cycle power plants

• Impactful interpersonal & networking skills, proven ability to influence

• Willing to work in a collaborative agile environment in a global matrix organization

• Comfortable dealing with ambiguity, uncertainty with willingness to be challenged and shows flexibility

• Experience and willingness to travel to customer sites to support commissioning or issue resolutions, when such need arises. This position requires 10-20% travel both domestically and internationally for Business purposes.

• Willing to work off hours and weekends to support emergency issue resolution

What will make you stand out;

• Previous experience in a customer facing role

• Strong technical aptitude, including applicable engineering tools and systems

• Strong oral and written communication skills, interpersonal and leadership skills

• Assesses & prioritizes problems in relation to organizational goals

• Displays good interpersonal skills - is accessible and approachable

• Anticipates customer needs and ensures that they are met

• Measures processes and performance through the customer's eyes

• Communicates messages clearly and concisely

Additional Information