We are looking for an experienced Employee Relations Partner to join our People Team. In this pivotal role, you’ll drive accountability and promote a values-led culture across our 11 international locations, shaping how we approach employee relations with fairness and consistency.

As a Global ER Partner, you’ll lead complex ER cases, provide expert advice, and develop frameworks that empower our leaders and employees. Working closely with People Partners, senior stakeholders, and our Legal team, your contributions will promote positive change and enhance the employee experience.

This collaborative position lets you operate across regions, leveraging your smart thinking, solid communication skills, and solution-oriented focus in a global organisation.

What you'll be doing:

• Leading the management of ER cases, including disciplinary matters, grievances, policy investigations, and concerns raised through our speaking-up platform.
• Advising and supporting managers on managing long-term sickness and underperformance cases with care and efficiency.
• Creating and maintaining country-specific ER resources, including toolkits, templates, and process guides.
• Tracking and logging cases to ensure accurate reporting and compliance with audit requirements.
• Partnering with People Partners to identify trends in ER matters, contributing to the design and delivery of initiatives such as workshops and training to enhance management skills.
• Collaborating with Legal and external counsel to seek employment-related advice where needed.
• Providing expert guidance on organisational changes, including managing risks and people impacts across regions.
• Supporting People Partners with sensitive and complex matters such as severance, redundancies, and settlement agreements.
• Offering mediation and conflict resolution support where required.
• Partnering with the People Operations and Legal teams to develop and update Employee Handbooks and policies across regions.

Who you are:

• You have experience in an Employee Relations role, especially in a global or tech business.
• Familiarity with current UK, Danish, German, and Italian employment laws and practice, wanting to explore employee relations in global contexts. Knowledge of employment laws and practice in our other global locations (US, The Netherlands, and Australia) would be beneficial, but not essential. 
• You can thrive in an outcome-focused environment and are resourceful.
• You can handle difficult conversations with understanding, diplomacy and professionalism.
• An ability to maintain confidentiality on sensitive matters and build relationships with stakeholders at all levels.
• Effective time management to ensure cases are managed in a timely manner.
• An ability to work with little supervision and handle responsibilities in a global organization while communicating with stakeholders around the world.
• Fluency in English as this is our global business language.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus + Restricted Stock Units
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

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