It's fun to work in a company where people truly believe in what they are doing!

We are currently looking for a Customer Service Representative to join our team in our award-winning business based onsite in Auchincruive, Ayr

Competitive salary

Benefits linked holidays

Contributory pension scheme

Life insurance

Share purchase scheme

Subsidised private medical cover

Cycle2Work scheme

Employee assistance programme

Our team supports the Indian, European, Middle Eastern and African (iEMEA) territories for Neogen Corporation, a top performing NASDAQ listed business employing over 2,000 people worldwide.

What you’ll be doing:

• Supporting genomics customers by responding to e-mail and telephone queries in a timely manner.
• Liaising with other internal departments to ensure seamless process for onboarding new customers, shipping samples, meeting agreed turnaround time, delivery of results and invoicing.
• Inputting orders for testing and kit delivery.
• Handling customer complaints in a timely manner.

About you:

• Experienced in providing excellent customer support in a busy and dynamic environment.
• Confident in the use of Microsoft Office systems.
• Having an understanding of either genomics or agriculture would be beneficial.
• Efficient at organizing daily workload.

A Mission That Matters

At Neogen, we partner with our customers to protect and enhance the world’s level of food and animal safety. By offering a diverse suite of solutions for the food, beverage, animal protein and agriculture industries, Neogen empowers our customers to safeguard their brands and create better products. We also have the privilege to partner with companies in the companion and performance animal industries, as well as the fields of life sciences and toxicology. We elevate the world’s level of food and animal safety, from farm to fork.

Neogen’s culture combines stability with a deep belief in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

This is an excellent opportunity to be part of a growing organisation. If this role has caught your attention and you feel it might be good fit for you then please don't hesitate to apply.

#LIRemote

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.