Technical Support Analyst, Level 1

Posted:
12/23/2024, 3:11:23 AM

Location(s):
New York, United States ⋅ Uniondale, New York, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Workplace Type:
On-site

PrimeRx, the go-to pharmacy management software, is seeking a Pharmacy Application Tech Support L1, to provide technical support to our growing customer base of Independent, Long Term Care, Specialty, Mail Order, Regional & National Chain, Hospital & Health System pharmacy customers throughout the U.S. and beyond. In this role, you will provide technical support for our line of pharmacy management software, services, APP, API Interface offerings, and hardware and network support needs for our PrimeRxTM Pharmacy Management System customers through engagement via phone, email, chat, web meeting, and other customer communication mechanisms. PrimeRx™ is the engine that powers thousands of pharmacy operations. We seek talented people to join our Support Service Team to deliver best-in-class customer service and technical support for our customers and their patients.

Mission: To provide our customers with innovative Pharmacy Management Solutions that meet their unique needs. Our company motto, "Software without Limits," is a testament to our commitment to continuous improvement and innovation.

Vision: To lead the Pharmacy Management Software industry with innovative solutions that allow pharmacies to better serve their patients with the highest efficiency and functionality.

Values: Innovation, Reliability & Customer Service
About PrimeRx
 
PrimeRx, developed by Micro Merchant Systems, is the premier pharmacy management software solution for pharmacies of every size.  PrimeRx is an award-winning, all-encompassing solution that automates core functions, streamlines workflows, and empowers pharmacies to provide exceptional patient care.  With its intuitive, adaptable interface, pharmacies can customize their experience, placing patients at the forefront.  PrimeRx is trusted by thousands of pharmacies nationwide and was recently acknowledged for innovation by the American Business Awards.  PrimeRx is the catalyst for transforming your pharmacy and enhancing patient care.
 
Explore its potential at primerx.io
 
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
 
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
 
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.