Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

AllianceOne is currently seeking a Talented Professional to add to our team:

Position: Client Services Liaison

Location: OPEN (Remote- PA)

Pay and Benefits:

The pay rate for this position is $18.00/hour.

Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more! 

Full-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month.

Description:

To provide our clients with excellent customer service while maintaining client relationships. 

Essential Accountabilities:

• Works with sales and management staff regarding any special projects or needs of the client base.
• Trouble shoot, anticipate and solve problems that come up during the communication and processing of information from the clients to our organization.
• Process client files, runs reports and sends client deliverables
• Check client systems for payments/information.
• Works directly with our clients to resolve any account level issues.
• Maintain documentation of tasks, work instructions, client issues and requests on CAST IMS.
• Maintains a working knowledge of all jobs and functions within the department; keeps up-to-date on the company and industry.
• Involved in new client set up process in order to ensure all reporting needs are met
• Ensuring client requirements have written procedures and are within compliance to meet the clients Service Level Agreement. 
• Promotes a positive atmosphere and working relationship with and among employees; supports and cooperates with other managers and supervisors company-wide.
• Recording and logging most information obtained for future reference.
• Exemplifies and promotes the welfare of the company internally and in contact with customers and the general public.
• Other duties as assigned by management.

Main Job Requirements:

Education and Specific Training

• HS diploma required, College degree preferred.

Work Experience

• General collection industry knowledge

Required Skills:

Technical Skills

• Proficiency with MS Office products (Word, Excel, Access, Outlook).
• General computer skills with experience in working with Windows, and DOS. 

Competencies and Specific Skills

• Excellent communication skills.
• Customer service skills.
• Adaptable
• Ability to prioritize.
• Work well both independently and in a group.
• Organized
• Detail oriented

#ZRA1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [email protected].

Questions?

• Please review our privacy notice available at the following www.allianceoneinc.com/careers
• For additional information on AllianceOne visit our website at www.allianceoneinc.com