Accenture is an expert in Intelligent Cloud & Infrastructure (IC&I) Services, collaborating seamlessly across our Global Advanced Technology Centers. IC&I Advanced Technology Center in Prague delivers the complete Lifecycle of Analysis, Design, Build, and Run for IC&I Services and Service Management excellence. We engage and position ourselves for growth in emerging Technologies, Cloud, Intelligent Automation, and Artificial Intelligence. Accenture is ServiceNow’s largest professional services partner with over 5.500+ resources and over 5000+ ServiceNow certifications and accreditations.

This will be your future role:

We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful customization, rollout, and maintenance of the Client ServiceNow platform. Delivering and establishing projects related to implementation and innovation for multiple clients, ensuring high-quality standards, and following best practices.

This is your main responsibilities:

• Contribute to ServiceNow Solution implementation, according to your role in a project, which could include such activities as: system configuration, development of custom features on the client and server side, technical consulting, technical specifications preparation, testing support, rollout support, and others.

• Follow implementation standards and technical best practices.

• Provide expertise on technical questions, related to the ServiceNow platform.

• Understand the business needs and the needs to standardize processes, and build this into the design and deliverables.

• Continually educate yourself and complete certifications related to ServiceNow business.

This is what you already have:

• University or equivalent degree in an IT-related field.

• Proven track of records in client/server and Web applications implementation projects.

• Working knowledge of JavaScript, HTML, CSS, Web development technologies, and tools.

• Working experience in agile software development environment (Scrum, Kanban).

• Self-motivation and ability to work in self-organized teams.

• Strong communication, presentation and technical writing skills.

• Working proficiency in English.

This is what would be an advantage for you:

• Previous ServiceNow experience in System Administrator or Application Developer roles. ServiceNow Certified Administrator and/or Application Developer certificate(s) is a big advantage.

• Understanding of technical and functional design best practices, related to ServiceNow.

• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.).

• Knowledge of AngularJS.

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

• Experience with relational databases (e.g. MySQL, Oracle)

• Knowledge of IT Service Management & Operations. ITIL Service Delivery processes and ITIL v3 Certifications are big advantages.

• Approx. 1-3 years experience in Web application development in relevant roles

• Strong communication and interpersonal skills including an ability to convey technical information using non-technical language.

• Excellent troubleshooting skills with the ability to demonstrate influence in a consultative fashion to stakeholders and other team members.

We offer:

• Benefits packages

• Training package(s) on various ServiceNow and/or Service Management areas and the possibility to gain certification(s)

• International teams and multilingual environment

• Access to the latest high-tech solutions and the opportunity to specialize in other technologies

• Ability to learn from the best IT experts on the market

• Home working

• Traveling (optional)

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

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