The Opportunity 

We are currently on the lookout for a Technical Operations Engineer to join our team. 

Responsibilities: 

• Troubleshooting and resolving technical issues within SLAs 

• Monitoring application performance using DataDog; diagnose and address anomalies 

• Working closely with end-users and engineering teams to ensure efficient issue resolution 

• Documenting incidents and findings in postmortems to contribute to continuous improvement efforts 

• Automating routine tasks to improve efficiency and prevent recurring issues 

• Identifying opportunities to enhance service management processes by streamlining workflows and reducing manual tasks 

• Providing 24/5 support on a rotating roster to ensure continuous application availability 

Requirements: 

• A Bachelor’s Degree in Software Engineering or related field 

• 1–2 years of experience in technical application support, preferably with e-commerce or web applications 

• Troubleshooting skills across front-end and back-end web applications, including APIs, networking, and connectivity issues 

• Familiarity with web technologies such as Node.js and React.js for collaboration with development teams 

• Knowledge of AWS, Linux, networking fundamentals, and SQL 

• Basic scripting abilities in Shell or Python to automate tasks 

• Introductory knowledge of NoSQL databases and Kafka Streams/event-driven processing 

• An understanding of modern application architectures such as microservices and client-server models 

• Experience with incident management and ticketing tools like ServiceNow 

• The ability to perform sanity tests and support root cause analysis with guidance 

• Exposure to monitoring and logging tools (e.g., Datadog) is a plus 

• Strong analytical, problem-solving, and communication skills for cross-team collaboration 

• An eagerness to learn, adapt, and contribute to workflow automation and process improvements 

• AWS Certified Solutions Architect and ITIL certification are advantageous 

• Experience with tools like Power BI or Tableau to generate insights and support data-driven decisions for system optimization are advantageous 

Benefits:  

• US dollar-linked compensation 

• Performance-based annual bonus 

• Performance rewards and recognition 

• Agile Benefits - special allowances for Health, Wellness & Academic purposes 

• Paid birthday leave 

• Team engagement allowance 

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws 

• Overseas travel opportunities and exposure to client environments  

• Hybrid work arrangement 

Sysco LABS is an Equal Opportunity Employer.