Job Title: Triage Nurse

Department: HHC CHHA EXPANDED HOURS

Location: Rochester Regional Health Home Care - 330 Monroe Avenue, Rochester, NY 14607    

Hours Per Week: 40

Schedule: Monday-Friday, 7:00 AM - 3:00 PM or 8:00 AM - 4:00 PM, Days/Evenings

SUMMARY

The triage nurse’s primary responsibility is to triage telephone calls from clients/patients and caregivers. Using the nursing process, the triage nurse facilitates access to the health care system and/or negotiates a satisfactory resolution to the caller’s problem. The triage nurse is expected to work closely with providers, nurses, and all other members of the organization staff by demonstrating effective communication, teaching, and negotiating skills. The triage nurse is accountable for quality assessment, efficient managed care, and client satisfaction in collaboration with the health care team.

RESPONSIBILITIES

• Maintains the organization’s standards of nursing care in accordance with policies and procedures.
• Through the nursing process, using specific protocols and established resources: collects specific data and records information on documentation form, assesses the client’s condition, provides accurate consistent information, formulates and recommends a plan of care, negotiates appropriate nursing care options with the client/patient and caregiver, and validates the care plan with the client/patient and caregiver for completeness and accuracy.
• Works collaboratively with other team members as required developing and implementing the plan of care.
• Demonstrates excellent communication skills. Maintains a customer-driven professional attitude. Provides non-judgmental advice based on protocols and resources. Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.
• Demonstrates skill in client/patient teaching.
• Functions independently and demonstrates leadership in decision making, communication, and problem solving techniques to resolve caller’s questions/concerns.
• Acts in the role of client and family advocate to assist them through the health care system.
• Attends required staff meetings, in services, and/or supervisory conferences as requested.
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS

• Graduate from an accredited school of nursing
• Current New York State Registered Nurse License

PREFERRED QUALIFICATIONS

• Bachelor of Science in Nursing
• Strong analytical, computer, and communication skills essential
• Experience in emergency department, ambulatory care or previous telephone consultation experience is helpful
• Medical terminology a must