JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

DATA COLLECTION AND ANALYTICS – Program Manager

• Directs the development and execution of internal program business plans, with focus on scoping, pricing and execution of projects in accordance with contracts.
• Performs program management with oversight of project profitability, program health, execution of field work, oversight of data collection and QA/QC, timeline management, and client reporting metrics.
• Supports internal business development initiatives within the DCA service offering while identifying and pursuing ancillary opportunities in related services including Facility Conditional Assessments, Environmental assessments, Property Condition evaluations, Appraisal services, and ALTA/ZCR reports.
• This role involves cross-selling complementary services to existing clients and expanding the company's service portfolio reach within current engagements.
• Experience with performing data collection on building systems, and knowledge of HVAC, refrigeration, and facility maintenance equipment and preventative maintenance practices.
• Preferable but not essential to have additional experience with IoT devices, including function and deployment.
• Responsible for ensuring utilization and production of team members assigned to programs that they are leading. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Assists Global Lead with day-to-day responsibilities of project management operations.
• Generates internal opportunities working with Account Directors and Solutions Developers for team to conduct Data Collection services.
• Leads field teams as the senior professional during walk-through surveys, ensuring comprehensive execution of the defined scope of services. This leadership role involves coordinating team activities, maintaining quality standards, and serving as the primary point of contact for client interactions during data collection activities.
• Must ensure photographs are taken of representative systems and conditions.
• Must adhere to client site visit protocols.
• Provides data quality and control checks, as necessary.
• Travel may be required 25% of the time, including domestic and global as needed.
• Performs other duties as assigned. 
• Works with Accounting and Management to track proposals, invoices, receivables and is responsible for production allocations to producers.

SUPERVISORY RESPONSIBILITIES 

• Can have direct supervisory responsibilities. 
• Maintain internal and external KPI’s associated with production, utilization and profitability of programs.
• Will mentor and coach team members to further develop competencies.
• Ensures that all responsibilities of direct reports are completed within a timely manner.
• Approves timecards and expense reports weekly.

QUALIFICATIONS, EDUCATION and EXPERIENCE 

• Ten (10) or more years of experience in Facility Management, Property Management, Asset Data Management, or similar field.
• Ten (10) or more years of business development and client management and/or consulting experience in a related industry within commercial real estate.
• Preferred to have demonstrable experience with growing a book of business and executing program services to achieve targeted growth objectives.
• Bachelor’s degree (BA/BS) in engineering, construction management, sciences, IT, or related field is preferred;.
• Candidate must be a self-starter, have strong time management and problem-solving skills with a proactive approach, and with the ability to meet scheduled deadlines without direct oversight.
• Must be proficient with using an iPad/iPhone iOS systems and Microsoft Office (Outlook, Teams, Excel).
• Former Facility Maintenance/Management and Client CMMS/IWMS experience a plus.

CERTIFICATES and/or LICENSES 

• Possesses OSHA-10 Construction Industry Outreach Training at a minimum, or can obtain one.
• Driver’s License.
• Possesses a U.S. Passport or can obtain one.
• Professional Engineer, Professional Geologist, or Architectural License is preferred but not required.

COMMUNICATION SKILLS 

• Ability to comprehend, analyze and interpret issues related to scope requirements and communicate with team members and clients on a collaborative basis. 
• Excellent written and verbal communication, interpersonal, consultative, and exceptional customer service skills.
• Ability to maintain confidentiality while eliciting relevant information from contacts.
• Ability to effectively respond to sensitive issues, complex inquiries or complaints from clients, co-workers, supervisor and/or management. 

REASONING ABILITY 

• Ability to solve problems and deal with a variety of options in complex situations. 
• Requires analytical and quantitative skills with proven experience in developing strategic solutions.

OTHER SKILLS and ABILITIES 

• Excellent time management and organizational skills. 
• Must be self-motivated and team oriented.
• The position requires simultaneously managing deliverables for multiple ongoing assignments. 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

95,000.00 – 125,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.